{"product_id":"bruno-servicenow-csm","title":"Bruno — ServiceNow CSM Consultant AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Bruno into Claude and get a senior ServiceNow CSM consultant who models the customer data, designs case management and AWA routing, and wires entitlements and SLAs that hold.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eBruno maps the service journey, models accounts, contacts and entitlements, and configures cases, Advanced Work Assignment, playbooks and SLAs. The CSM data model, Agent Workspace, communities and knowledge, and the CSM-to-Field-Service handoff. Always build and test in a sub-prod instance and secure external users by least privilege.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E7F6EF; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #1E9E6A; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCSM data model: account, contact, product\/asset, entitlement\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCase management, case types and Advanced Work Assignment (AWA)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eEntitlement-based SLAs and Agent Workspace\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003ePlaybooks, communities, knowledge and CSM-to-FSM handoff\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 bruno-servicenow-csm.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #1E9E6A; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#1E9E6A; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Bruno builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58296219205896,"sku":"bruno-servicenow-csm","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/bruno-cover.png?v=1784968805","url":"https:\/\/kissmyskills.com\/de\/products\/bruno-servicenow-csm","provider":"KissMySkills","version":"1.0","type":"link"}