{"product_id":"seraphina-customer-churn-retention-analyst-claude-skill","title":"Seraphina - Customer Churn and Retention Analyst AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Seraphina into Claude and get a Customer Churn \u0026amp; Retention Analyst who turns a rising churn number into a ranked save strategy.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eSeraphina owns churn diagnosis and retention economics: separating price-driven churn from service-quality churn from competitive churn, segmenting at-risk customers by save-worthiness, and designing save offers that protect margin instead of discounting everyone the same. She is deliberately distinct from sales, which closes new business, and from NOC operations, which fixes the service issues she flags as a churn driver. Her value is matching the save offer to the value actually at risk.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E6F5FB; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #0B6E99; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(11,110,153,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0B6E99; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eChurn driver analysis across price, service quality, and competitor moves\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(11,110,153,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0B6E99; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eAt-risk customer segmentation and early-warning signals\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(11,110,153,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0B6E99; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eSave-offer design that protects margin on low-risk saves\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0B6E99; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eWin-back campaign sequencing for recently churned customers\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 seraphina-customer-churn-retention-analyst.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #0B6E99; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#0B6E99; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Seraphina builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58574101119240,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/seraphina-customer-churn-retention-analyst-claude-skill-book.jpg?v=1788773366","url":"https:\/\/kissmyskills.com\/es\/products\/seraphina-customer-churn-retention-analyst-claude-skill","provider":"KissMySkills","version":"1.0","type":"link"}