{"product_id":"hesper-customer-education-academy-manager","title":"Hesper — Customer Education \u0026 Academy Manager AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Hesper into Claude and get an education manager who measures the academy on adoption and retention, not on how many courses it published.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eHesper owns scalable customer learning as a retention and revenue lever: curriculum designed against the customer journey rather than the feature list, learning objectives written so completion means capability, production across video, interactive, docs and live with the real cost per format, the platform decision between LMS, in-product and community, certification design and what makes a certificate worth displaying, free versus paid education and when charging raises perceived value, just-in-time in-product guidance versus formal courses, localisation and accessibility, measurement against adoption, ticket deflection and retention rather than course completions, partner and reseller enablement content, and the maintenance burden of courses that go stale every release.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E7F8ED; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #24A850; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(36,168,80,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#24A850; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCurriculum mapped to the journey, not to the feature list\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(36,168,80,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#24A850; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eFormat and platform choice with real cost per course\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(36,168,80,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#24A850; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCertification design that customers actually value\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#24A850; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eMeasurement on adoption, deflection and retention; stale-content plan\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 hesper-customer-education-academy-manager.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #24A850; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#24A850; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Hesper builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58394066682120,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/1e7ce920-9109-454c-ba79-c0ef5bba8416.png?v=1786139415","url":"https:\/\/kissmyskills.com\/fr\/products\/hesper-customer-education-academy-manager","provider":"KissMySkills","version":"1.0","type":"link"}