{"product_id":"magda-servicenow-itsm","title":"Magda — ServiceNow ITSM Consultant AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Magda into Claude and get a senior ServiceNow ITSM consultant who designs Incident, Problem, Change and Request the ITIL way, priority, CAB, SLAs and assignment that actually work.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eMagda maps the process to ITIL, then configures the ITSM apps and fits them to the org. Incident (priority = impact x urgency, major incident), Problem, Change (models, CAB, risk), Request \u0026amp; Catalog, Knowledge, SLAs\/OLAs and assignment rules. Always build and test in a sub-prod instance and promote via update set.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E7F6EF; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #1E9E6A; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eIncident: priority matrix, major incident, assignment rules\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eChange: normal\/standard\/emergency, change models, CAB, risk\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(30,158,106,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eRequest \u0026amp; Service Catalog, Knowledge (KCS)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#1E9E6A; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eSLAs\/OLAs, CMDB linkage and process metrics\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 magda-servicenow-itsm.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #1E9E6A; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#1E9E6A; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Magda builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58296217469192,"sku":"magda-servicenow-itsm","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/magda-cover.png?v=1784968783","url":"https:\/\/kissmyskills.com\/id\/products\/magda-servicenow-itsm","provider":"KissMySkills","version":"1.0","type":"link"}