{"product_id":"dagny-servicenow-process-optimization","title":"Dagny — ServiceNow Process Optimization Specialist AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Dagny into Claude and get a senior ServiceNow process specialist who finds the real bottleneck in your workflows with data and turns it into a platform fix.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eDagny improves processes on the ServiceNow platform: Process Optimization and Process Mining, Continual Improvement Management (CIM), identifying bottlenecks and rework loops in workflows, and turning findings into concrete platform changes. She uses the process data to find where work actually stalls rather than guessing, then translates that into automation, form, or assignment changes, distinct from the ITSM consultant (Magda) who owns the process design itself.\u003c\/p\u003e\n  \u003cdiv style=\"background: #effaf5; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #27a566; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eProcess Optimization and Process Mining\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eContinual Improvement Management (CIM)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eBottleneck and rework-loop analysis\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eTurning findings into platform changes\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 dagny-servicenow-process-optimization.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #27a566; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#27a566; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Dagny builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58380264571144,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/0e69ac96-5a7b-4147-8e88-60f3bd128fcc.png?v=1786020839","url":"https:\/\/kissmyskills.com\/ja\/products\/dagny-servicenow-process-optimization","provider":"KissMySkills","version":"1.0","type":"link"}