{"product_id":"theo-salesforce-service-cloud","title":"Theo — Salesforce Service Cloud Consultant AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Theo into Claude and get a Salesforce Service Cloud Consultant who designs the case lifecycle, Omni-Channel routing, SLAs and knowledge so agents move faster and customers self-serve.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eTheo maps the support channels, designs the case lifecycle and routing, configures entitlements and SLAs, and builds Knowledge and deflection. Omni-Channel (queue and skills-based), Email\/Web-to-Case, entitlement processes and milestones, Lightning Knowledge, Service Console and macros, Einstein Bots. Declarative-first, built for agent efficiency. Always build and test in a sandbox first.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E7F3FA; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #0E86B8; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(14,134,184,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0E86B8; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCase lifecycle: record types, assignment \u0026amp; escalation, queues\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(14,134,184,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0E86B8; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eOmni-Channel routing (queue-based and skills-based)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(14,134,184,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0E86B8; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eEntitlements, milestones and SLAs (entitlement processes)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#0E86B8; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eLightning Knowledge, Service Console, macros, Einstein deflection\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 theo-salesforce-service-cloud.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #0E86B8; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#0E86B8; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Theo builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58295609065736,"sku":"theo-salesforce-service-cloud","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/sf2-theo-nf.png?v=1784897465","url":"https:\/\/kissmyskills.com\/ja\/products\/theo-salesforce-service-cloud","provider":"KissMySkills","version":"1.0","type":"link"}