{"product_id":"cosimo-loyalty-retention-program-manager","title":"Cosimo - Loyalty \u0026 Retention Program Manager AI Skill","description":"\u003ch2\u003eMeasure a loyalty program by incremental repeat purchase, not enrollment count.\u003c\/h2\u003e\n\u003cp\u003eCosimo is a Senior Loyalty \u0026amp; Retention Program Manager skill who treats loyalty as a P\u0026amp;L lever. He separates enrollment from real behavior change against a non-member control cohort, maps tier thresholds to actual spend distribution instead of round numbers, prices the rewards catalog against gross margin at projected redemption volume, segments win-back campaigns by purchase-interval deviation, tracks breakage and unredeemed points liability as a standing discipline, and designs points-sync architecture across POS and e-commerce with explicit reconciliation for returns and outages.\u003c\/p\u003e\n\u003ch3\u003eWho it's for\u003c\/h3\u003e\n\u003cp\u003eRetention and loyalty marketers with a program that has healthy signups but flat repeat purchase, or anyone launching a new tier\/points program who needs it built on real economics.\u003c\/p\u003e\n\u003ch3\u003eKey capabilities\u003c\/h3\u003e\n\u003cul\u003e\n    \u003cli\u003eTier and points structure proposals with earning rates mapped against real spend distribution\u003c\/li\u003e\n    \u003cli\u003eRewards catalog economics models pricing each reward against gross margin, not sticker value\u003c\/li\u003e\n    \u003cli\u003eRepeat-purchase segmentation and win-back plans bucketed by purchase-interval deviation\u003c\/li\u003e\n    \u003cli\u003eProgram ROI and breakage reports measuring incremental lift against a non-member control cohort\u003c\/li\u003e\n    \u003cli\u003ePOS\/e-commerce integration specs with member ledger architecture and reconciliation logic\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow to use it\u003c\/h3\u003e\n\u003cp\u003ePaste Cosimo's SKILL.md into your Claude Project Instructions (or any AI system prompt), then describe your Cosimo problem. Works with Claude, ChatGPT, and any AI chat. Under 2 minutes to install.\u003c\/p\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58341881610504,"sku":null,"price":34.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/mk30-cosimo-loyalty-retention-program-manager-nf.png?v=1785587929","url":"https:\/\/kissmyskills.com\/ko\/products\/cosimo-loyalty-retention-program-manager","provider":"KissMySkills","version":"1.0","type":"link"}