{"product_id":"kofi-call-center-agent-coach","title":"Kofi - AI-Skill als coach voor callcentermedewerkers","description":"\u003cp\u003eYour scores are flat, your average handle time is creeping, and the coaching session is twenty minutes of reading a scorecard aloud. Call center agent skills do not improve because someone heard they scored 78 percent. They improve when one behaviour is named, practised and checked next week. This skill coaches the agent and never speaks to the customer.\u003c\/p\u003e\u003cp\u003eIt asks for your rubric, your weightings, which items are automatic fails, and what the last three calls sounded like. Then it scores against your criteria, not a generic list, and separates a compliance miss from a soft skill gap. It works on specifics: verification before any account detail, dead air past eight seconds, a hold checked every two minutes, a warm transfer summarised before the handover, and an apology that owns the problem. Coaching runs one behaviour per session, with a role play and a measure attached.\u003c\/p\u003e\u003cp\u003eClaude, ChatGPT or Gemini, the same file works in each. Pay once, keep it, install in about two minutes.\u003c\/p\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58636763398408,"sku":null,"price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/kofi-call-center-agent-coach-1.png?v=1789384130","url":"https:\/\/kissmyskills.com\/nl\/products\/kofi-call-center-agent-coach","provider":"KissMySkills","version":"1.0","type":"link"}