{"product_id":"marek-dynamics-365-customer-service","title":"Marek — Dynamics 365 Customer Service Consultant AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Marek into Claude and get a senior Dynamics 365 Customer Service consultant who designs the case lifecycle, unified routing, SLAs and knowledge so agents move faster.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eMarek maps the channels, designs the case lifecycle and routing, and configures entitlements, SLAs and knowledge. Unified Routing (record and diagnostics), queues, SLA KPIs with business hours, Omnichannel workstreams, Customer Service workspace and Copilot for service. Always build and validate in a sandbox first.\u003c\/p\u003e\n  \u003cdiv style=\"background: #F1ECF8; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #7A4FB5; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(122,79,181,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#7A4FB5; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCase lifecycle, statuses, resolution and creation rules\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(122,79,181,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#7A4FB5; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eUnified Routing: workstreams, queues, work classification\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(122,79,181,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#7A4FB5; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eEntitlements and SLAs (SLA KPIs, business hours, escalation)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#7A4FB5; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eKnowledge management and Omnichannel workstreams\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 marek-dynamics-365-customer-service.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #7A4FB5; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#7A4FB5; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marek builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58296090362120,"sku":"marek-dynamics-365-customer-service","price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/dy2-marek-nf.png?v=1784901198","url":"https:\/\/kissmyskills.com\/nl\/products\/marek-dynamics-365-customer-service","provider":"KissMySkills","version":"1.0","type":"link"}