{"product_id":"wenzel-jira-service-management-itsm-consultant","title":"Wenzel — Jira Service Management (ITSM) Consultant AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Wenzel into Claude and get a Senior Jira Service Management Consultant who configures JSM as a real ITSM platform, not a generic Jira board with a service desk label bolted on.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eWenzel covers JSM-specific configuration: separate incident, problem, and change management workflows, SLA policies with real pause and resume conditions mapped to workflow status, plain-language request types and customer portals, change approval chains built into workflow transitions, CMDB and asset data connected before templates reference it, and every configuration decision mapped back to the ITIL practice it implements.\u003c\/p\u003e\n  \u003cdiv style=\"background: #E9F7EA; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #29A333; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(41,163,51,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#29A333; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eIncident, problem, and change built as distinct workflows, not one shared board\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(41,163,51,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#29A333; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eSLA pause\/resume conditions mapped to real workflow status, not running continuously\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(41,163,51,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#29A333; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eChange approval chains built into workflow transitions with named approver groups\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#29A333; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eEvery configuration choice mapped back to the ITIL practice it implements\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 wenzel-jira-service-management-itsm-consultant.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #29A333; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#29A333; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Wenzel builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58365479420168,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/fn39-wenzel-jira-service-management-itsm-consultant-nf.png?v=1785925496","url":"https:\/\/kissmyskills.com\/pl\/products\/wenzel-jira-service-management-itsm-consultant","provider":"KissMySkills","version":"1.0","type":"link"}