{"product_id":"ai-call-qa-scorer","title":"AI Call QA Scorer","description":"\u003cp\u003eAI Call QA Scorer scores a batch of call center transcripts against your QA rubric, or builds a weighted rubric if you have none, and quotes the exact transcript line behind every score. Compliance auto-fails such as card numbers read on a recorded line, skipped identity verification, missing disclosures and recording consent are kept separate from soft skills, and anything that depends on tone or pace is flagged for audio review instead of guessed.\u003c\/p\u003e\u003cp\u003eIt is built for QA analysts, team leads and contact center managers who need consistent call center quality assurance without scoring every call by hand. Paste or upload transcripts, lock the rubric, and get per-call scorecards, a batch summary, agent and team trends, top failure drivers, a supervisor calibration sheet and a list of calls a human must review. It works inside Claude or ChatGPT as a skill file and does not connect to your phone system, contact center platform or call recordings; it is not real-time speech analytics and cannot hear audio. Where \u003ca href=\"\/products\/kofi-call-center-agent-coach\"\u003eKofi - Call Center Agent Coach AI Skill\u003c\/a\u003e coaches one agent on one behavior and \u003ca href=\"\/products\/ai-agent-for-customer-service\"\u003eAI Agent for Customer Service\u003c\/a\u003e answers tickets, this skill is the measurement layer that tells you what to coach.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTurn a stack of transcripts into an evidence-backed call QA scorecard\u003c\/strong\u003e with calibration and trends your supervisors can act on the same day.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCompatible with:\u003c\/strong\u003e transcripts exported from Gong, Talkdesk, Five9, Genesys Cloud, Aircall, Zoom Phone and Dialpad, plus TXT, VTT, SRT, JSON or CSV files and your existing QA form.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDoes it listen to the recordings?\u003c\/strong\u003e No. It scores text transcripts and marks tone, pace and silence items as low confidence for a human to check with the audio.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe have no QA form. Can it still score?\u003c\/strong\u003e Yes. It builds a weighted rubric covering opening and verification, discovery, accuracy, ownership, hold and transfer, resolution, closing and empathy, plus compliance gates.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHow does it handle compliance?\u003c\/strong\u003e PCI card data, verification, disclosures and recording consent are binary pass or fail gates; a confirmed fail sets the call to zero and sends it to human review.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCan it help with calibration?\u003c\/strong\u003e Yes. Give it your supervisors' scores for the same calls and it shows item-level spreads, likely causes and rubric wording fixes.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58961480450312,"sku":null,"price":7.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/ai-call-qa-scorer-1.png?v=1790984211","url":"https:\/\/kissmyskills.com\/products\/ai-call-qa-scorer","provider":"KissMySkills","version":"1.0","type":"link"}