{"product_id":"csat-voice-of-customer-analyst","title":"CSAT \u0026 Voice of Customer Analyst","description":"\u003cp\u003eCSAT \u0026amp; Voice of Customer Analyst turns your survey exports and comments into a report that says why the score moved and who should fix what. It computes CSAT, NPS and CES correctly with response counts and margin of error, codes every comment into a theme codebook, measures which themes pull scores down, and finds where problems concentrate by channel, queue, agent and product.\u003c\/p\u003e\u003cp\u003eBuilt for support managers, CX leads and contact center heads who sit on hundreds of unread comments every month. It separates agent-driven feedback from process, policy and product issues, picks representative quotes, lists quick wins and issues to route to other owners, builds a closed-loop follow-up list for detractors and suggests survey fixes. It works inside Claude or ChatGPT as a skill file and does not connect to your survey or helpdesk tools. Unlike \u003ca href=\"\/products\/mira-text-sentiment-analyst-ai-skill\"\u003eMira - Sentiment Analysis Specialist\u003c\/a\u003e, which analyses sentiment in any text, it is a CX metrics and VoC reporting workflow, and it tells \u003ca href=\"\/products\/kofi-call-center-agent-coach\"\u003eKofi - Call Center Agent Coach\u003c\/a\u003e which issues agents can actually change.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKnow why CSAT moved in one report\u003c\/strong\u003e instead of guessing from a dashboard number.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCompatible with:\u003c\/strong\u003e Zendesk, Freshdesk, Intercom, Qualtrics, SurveyMonkey, Typeform, Medallia and Delighted exports, CSV and Excel.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDoes it calculate NPS and CSAT correctly?\u003c\/strong\u003e Yes - with n, period comparison and a margin of error, and it labels small segments as indicative.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCan it code thousands of comments?\u003c\/strong\u003e It codes every comment for spreadsheet-sized exports and a stratified sample for very large ones, and says which.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDoes it blame agents for policy problems?\u003c\/strong\u003e No - each theme is tagged agent, process, policy, product or external.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDoes it contact customers?\u003c\/strong\u003e No - it builds the follow-up list and your team makes the calls.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58961482875144,"sku":null,"price":7.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/csat-voice-of-customer-analyst-1.png?v=1790984211","url":"https:\/\/kissmyskills.com\/products\/csat-voice-of-customer-analyst","provider":"KissMySkills","version":"1.0","type":"link"}