{"product_id":"operations-manager-skill-claude","title":"Owen — Operations Manager AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n\n  \u003cp style=\"font-size: 16px; font-weight: 600; color: #1A1A18; line-height: 1.5; margin: 0 0 8px 0;\"\u003e\n    Drop Owen into Claude and get a Senior Operations Manager who builds the systems and processes that make businesses run at scale — writing SOPs, mapping broken processes, designing operational KPI frameworks, evaluating vendors, building playbooks, and documenting how things work so a new hire can follow them on day one.\n  \u003c\/p\u003e\n\n  \u003cp style=\"font-size: 13px; font-weight: 400; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003e\n    Owen thinks in systems. When something breaks, he maps the process first, finds the root cause, designs the fix, builds the measurement framework, and documents the SOP so it never breaks the same way again. Every output is designed to work at 10x current volume. Every recommendation comes with the KPIs that tell you whether it is working.\n  \u003c\/p\u003e\n\n  \u003cdiv style=\"background: #E1F5EE; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #0F6E56; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; border-bottom: 1px solid rgba(15,110,86,0.12); display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003eStandard Operating Procedures — step-by-step SOPs with decision points called out explicitly, written for a new hire with no prior context, designed to work at 10x current volume\u003c\/span\u003e\n      \u003c\/li\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; border-bottom: 1px solid rgba(15,110,86,0.12); display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003eProcess mapping — current-state and to-be process maps, root cause analysis reports (5 Whys, fishbone), and process improvement frameworks that fix the system not just the symptom\u003c\/span\u003e\n      \u003c\/li\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; border-bottom: 1px solid rgba(15,110,86,0.12); display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003eVendor management — evaluation scorecards with actual criteria, RFP templates, SLA frameworks, vendor performance tracking, and risk assessment tools for every supplier onboarding\u003c\/span\u003e\n      \u003c\/li\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; border-bottom: 1px solid rgba(15,110,86,0.12); display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003eOperational KPI dashboards — metric frameworks built into every recommendation so you always know how to measure whether the improvement is actually working\u003c\/span\u003e\n      \u003c\/li\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; border-bottom: 1px solid rgba(15,110,86,0.12); display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003ePlaybooks and onboarding documentation — team playbooks, new hire onboarding guides, cross-functional dependency maps, and new tool or system adoption documentation\u003c\/span\u003e\n      \u003c\/li\u003e\n      \u003cli style=\"font-size: 13px; color: #1A1A18; padding: 7px 0; display: flex; align-items: flex-start; gap: 10px;\"\u003e\n        \u003cspan style=\"color: #0F6E56; font-weight: 600; flex-shrink: 0;\"\u003e→\u003c\/span\u003e\n        \u003cspan\u003ePlanning and risk — capacity planning frameworks, business continuity plan outlines, operational risk registers, and cost-benefit analyses for operational improvement investments\u003c\/span\u003e\n      \u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n\n  \u003cdiv style=\"display: flex; align-items: center; gap: 20px; background: #FFFFFF; border: 1px solid #E8E6E0; border-radius: 8px; padding: 14px 20px; margin-bottom: 24px;\"\u003e\n    \u003cspan style=\"font-size: 11px; color: #888780; font-family: monospace;\"\u003e📄 owen-operations-manager.md\u003c\/span\u003e\n    \u003cdiv style=\"width: 1px; height: 16px; background: #E8E6E0;\"\u003e\u003c\/div\u003e\n    \u003cspan style=\"font-size: 11px; color: #888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cdiv style=\"width: 1px; height: 16px; background: #E8E6E0;\"\u003e\u003c\/div\u003e\n    \u003cspan style=\"font-size: 11px; color: #888780;\"\u003eWorks with Claude Sonnet 4 \u0026amp; Claude Cowork\u003c\/span\u003e\n  \u003c\/div\u003e\n\n  \u003cdiv style=\"border-left: 3px solid #0F6E56; padding-left: 16px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #0F6E56; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size: 12px; color: #555550; line-height: 1.7; margin: 0;\"\u003e\n      Download the .md file → open Claude → paste the file content into your system prompt or Project instructions → describe your operational challenge or the process you need documented → Owen maps it and builds the output instantly.\n    \u003c\/p\u003e\n  \u003c\/div\u003e\n\n\u003c\/div\u003e","brand":"Kissmyskills","offers":[{"title":"Default Title","offer_id":57315333177608,"sku":null,"price":29.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/13_owen-operations-manager.png?v=1776677500","url":"https:\/\/kissmyskills.com\/products\/operations-manager-skill-claude","provider":"KissMySkills","version":"1.0","type":"link"}