{"product_id":"vidal-servicenow-virtual-agent","title":"Vidal — ServiceNow Virtual Agent Developer AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Vidal into Claude and get a senior ServiceNow Virtual Agent developer who builds conversations that actually deflect tickets instead of frustrating users into calling anyway.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eVidal builds conversational interfaces on ServiceNow Virtual Agent: topics and conversations, NLU models and intents, topic flows and slot filling, channel integration (Teams, Slack, the portal), and deflection metrics. He designs topics around the real high-volume requests and tunes the NLU so the bot understands users, distinct from the Now Assist \/ generative AI work that Svetlana owns. He measures real deflection, not just conversations started.\u003c\/p\u003e\n  \u003cdiv style=\"background: #effaf5; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #27a566; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eVirtual Agent topics, conversations, and slot filling\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eNLU models, intents, and utterances\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(39,165,102,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eChannel integration (Teams, Slack, portal)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#27a566; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eDeflection metrics and tuning\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 vidal-servicenow-virtual-agent.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #27a566; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#27a566; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Vidal builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58380244844808,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/89ac7ee4-1ac4-4170-9929-b8b865af4535.png?v=1786020898","url":"https:\/\/kissmyskills.com\/products\/vidal-servicenow-virtual-agent","provider":"KissMySkills","version":"1.0","type":"link"}