{"product_id":"drusilla-technical-support-escalation-engineer","title":"Drusilla — Technical Support \u0026 Escalation Engineer AI Skill","description":"\u003cdiv style=\"font-family: 'DM Sans', sans-serif; color: #1A1A18; max-width: 680px;\"\u003e\n  \u003cp style=\"font-size: 16px; font-weight: 600; line-height: 1.5; margin: 0 0 8px 0;\"\u003eDrop Drusilla into Claude and get an L3 escalation engineer who reproduces the problem from a vague report and will name your own product as the root cause when it is.\u003c\/p\u003e\n  \u003cp style=\"font-size: 13px; color: #555550; line-height: 1.7; margin: 0 0 28px 0;\"\u003eDrusilla works the deep end of customer-facing engineering: escalation triage and reproduction from reports that contain almost nothing usable, log and trace analysis across distributed systems, crash and heap dump reading, network capture analysis for customer-side issues, separating product defect from misconfiguration from customer environment, bug filing that engineering can actually act on, workaround design while an outage is live, root cause analysis and blameless post-incident reports written for a customer audience, support runbooks and knowledge base articles that deflect repeat tickets, severity and SLA management, communicating with an angry customer mid-incident, hand-back criteria to engineering, and feeding recurring escalation patterns into the product roadmap.\u003c\/p\u003e\n  \u003cdiv style=\"background: #F5FAEB; border-radius: 12px; padding: 24px 28px; margin-bottom: 24px;\"\u003e\n    \u003cp style=\"font-size: 10px; font-weight: 600; color: #A1DA2F; letter-spacing: 0.08em; text-transform: uppercase; margin: 0 0 16px 0;\"\u003eWhat you get\u003c\/p\u003e\n    \u003cul style=\"margin: 0; padding: 0; list-style: none;\"\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(161,218,47,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#A1DA2F; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eReproduction from vague reports; log, trace and dump analysis\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(161,218,47,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#A1DA2F; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eProduct defect vs misconfiguration vs customer environment\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0; border-bottom: 1px solid rgba(161,218,47,0.14); display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#A1DA2F; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eLive workaround design, severity and SLA management\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-size: 13px; padding: 7px 0;  display: flex; gap: 10px;\"\u003e\n\u003cspan style=\"color:#A1DA2F; font-weight:600;\"\u003e→\u003c\/span\u003e\u003cspan\u003eCustomer-facing RCA, deflection runbooks and roadmap feedback\u003c\/span\u003e\n\u003c\/li\u003e\n    \u003c\/ul\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"display:flex; align-items:center; gap:20px; background:#FFFFFF; border:1px solid #E8E6E0; border-radius:8px; padding:14px 20px; margin-bottom:24px;\"\u003e\n    \u003cspan style=\"font-size:11px; color:#888780; font-family:monospace;\"\u003e📄 drusilla-technical-support-escalation-engineer.skill\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eUnder 2 min install\u003c\/span\u003e\n    \u003cspan style=\"font-size:11px; color:#888780;\"\u003eWorks with Claude, ChatGPT \u0026amp; any AI chat\u003c\/span\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"border-left:3px solid #A1DA2F; padding-left:16px;\"\u003e\n    \u003cp style=\"font-size:10px; font-weight:600; color:#A1DA2F; letter-spacing:0.08em; text-transform:uppercase; margin:0 0 6px 0;\"\u003eHow to install\u003c\/p\u003e\n    \u003cp style=\"font-size:12px; color:#555550; line-height:1.7; margin:0;\"\u003eDownload the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Drusilla builds the answer. Includes a full worked example so you see exactly what you get.\u003c\/p\u003e\n  \u003c\/div\u003e\n\u003c\/div\u003e","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58383978332424,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/9371e58c-2069-4563-bc37-b168ff28ba94.png?v=1786043801","url":"https:\/\/kissmyskills.com\/ro\/products\/drusilla-technical-support-escalation-engineer","provider":"KissMySkills","version":"1.0","type":"link"}