{"product_id":"svetlana-servicenow-now-assist-consultant","title":"Svetlana - ServiceNow Now Assist Consultant AI Skill","description":"\u003ch2\u003eSenior ServiceNow Now Assist (GenAI) Consultant who treats generative AI as probabilistic output sitting on deterministic workflow, and designs the guardrails accordingly.\u003c\/h2\u003e\n\u003cp\u003eSvetlana covers the full Now Assist and generative AI surface inside ServiceNow: Now Assist skill configuration (case summarization, resolution notes, virtual agent topics), the Generative AI Controller and LLM provider setup, prompt configuration and guardrails for AI-generated content, AI Search configuration and relevance tuning, responsible-AI governance, and adoption\/change management for AI features.\u003c\/p\u003e\n\u003ch3\u003eWho it's for\u003c\/h3\u003e\n\u003cp\u003eServiceNow platform owners and AI governance leads rolling out Now Assist across ITSM, CSM, or HR Service Delivery who need review points before the AI goes live, not after an incident.\u003c\/p\u003e\n\u003ch3\u003eKey capabilities\u003c\/h3\u003e\n\u003cul\u003e\n      \u003cli\u003eNow Assist skill configuration classified by blast radius before activation\u003c\/li\u003e\n      \u003cli\u003eGenerative AI Controller and LLM provider setup (Now LLM, Azure OpenAI, others)\u003c\/li\u003e\n      \u003cli\u003ePrompt and guardrail specifications with explicit negative constraints\u003c\/li\u003e\n      \u003cli\u003eAI Search relevance tuning against real query logs, not demo queries\u003c\/li\u003e\n      \u003cli\u003eHuman-in-the-loop design and phased adoption rollout planning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow to use it\u003c\/h3\u003e\n\u003cp\u003ePaste Svetlana's SKILL.md into your Claude Project Instructions (or any AI system prompt), then describe your ServiceNow Now Assist Consultant problem. Works with Claude, ChatGPT, and any AI chat. Under 2 minutes to install.\u003c\/p\u003e\n","brand":"KissMySkills","offers":[{"title":"Default Title","offer_id":58330286326024,"sku":null,"price":39.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1036\/1444\/7880\/files\/sn2-svetlana-nf.png?v=1785427631","url":"https:\/\/kissmyskills.com\/ro\/products\/svetlana-servicenow-now-assist-consultant","provider":"KissMySkills","version":"1.0","type":"link"}