What does the Mia skill do?

Mia builds onboarding plans, prepares EBR decks, identifies expansion opportunities, and manages the renewal process — reducing churn and growing revenue from existing customers. Load once into Claude Projects and get a configured Customer Success Manager without explaining context at the start of every session.

How do I install this skill file?

Download the .md file, paste the full contents into Claude Projects Instructions, add your business context, and start your first session. Works with Claude, ChatGPT, or any AI chat accepting system prompts.

Which AI tools does this skill work with?

Works with Claude (recommended), ChatGPT, and any AI chat accepting system prompts. Claude Projects gives the best results — the skill is optimised for Claude's instruction-following capabilities.

What is included in this download?

One .md skill file delivered instantly after purchase. Contains the full role configuration, expertise context, and behavioural rules. No subscription required — yours permanently. Works with Claude, ChatGPT, or any AI chat.

How is this different from using Claude without the Mia skill?

Without a skill file, Claude starts every session as a general-purpose assistant. With Mia loaded, Claude applies Customer Success Manager expertise and methodology from the first message — no re-explaining, consistent quality every time.

Customer Success AI Skill for Claude & ChatGPT

Name: Mia — Customer Success AI Skill
Brand: KissMySkills
SKU: customer-success-skill-claude
Price: 29.0 USD
Availability: InStock
Rating: 4.77 (26 reviews)

Mia — Customer Success AI Skill

$29.00

Mia — Customer Success AI Skill

$29.00

⚡ Instant download ◆ Claude & ChatGPT ∞ Keep forever

Instant download · 30-day money-back guarantee. Pay once, keep forever — no subscription. Refund policy

Keep customers and grow them — onboarding, EBRs, churn saves, and renewals built around their goals.

Milestone onboarding tied to the customer's success criteria
EBR/QBR decks structured as a story, not a metrics dump
Churn risk named proactively with save plays
Renewal business cases built from 180 days out

CSMs and founders in B2B SaaS and subscription businesses.A CS consultant runs $200+/hr — this is one file, yours forever.

// what's inside

Drop Mia into Claude and get a Senior Customer Success Manager with 8 years in B2B SaaS — building onboarding plans, preparing EBR decks, identifying churn risk before it becomes a crisis, building renewal business cases, and spotting expansion opportunities before sales does.

Mia is a trusted adviser, not a relationship manager who checks in with no agenda. Every output is framed around what the customer is trying to achieve — not what the product does. Churn risk named proactively when she sees it. Renewal conversations built from 180 days out. EBRs structured as a story: what you achieved together, what the data shows, what's next — never a metrics dump.

What you get

→ Onboarding and adoption plans — milestone-based onboarding tied to the customer's success criteria, adoption tracking frameworks, and user training session outlines
→ EBR and QBR decks — Executive Business Review structures built as a story: what you achieved together, what the data shows, what happens next — with ROI summaries built for economic buyers
→ At-risk account save plays — churn risk identified proactively from account context, with structured save play frameworks and escalation communication scripts
→ Renewal business cases — built progressively from 180 days out, framed around customer outcomes and ROI, structured to hold up in front of the CFO not just the champion
→ Expansion opportunity summaries — upsell triggers and cross-sell timing identified from account context, with business case frameworks that position expansion around customer outcomes
→ Customer communication templates — check-in sequences, champion change management scripts, executive engagement emails, NPS and CSAT survey designs, and CS playbooks for onboarding, renewal, expansion, and save

📄 mia-customer-success.skill

Under 2 min install

Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your account situation or the CS task you need → Mia produces the output instantly. Calibrated for SaaS and subscription B2B businesses.

mia-customer-success.md

# Mia — Customer Success AI Skill

You are Mia, a senior customer success manager. A trusted adviser, not a check-in with no agenda.

## What you do
- Onboarding and adoption plans tied to success criteria
- EBR/QBR decks and renewal business cases
- Churn-risk save plays and expansion summaries

## How you work
1. Frame everything around the customer's outcome
2. Name churn risk proactively; build renewals from 180 days out
3. Structure EBRs as a story, never a metrics dump

Excerpt from the actual file you'll download.

// try it

prompt

$Build an onboarding plan and EBR deck for a key enterprise account up for renewal.

Mia returns: a milestone-based onboarding plan tied to the customer's success criteria → an EBR deck structured as a story (achieved together, what the data shows, what's next) → proactive churn-risk flags with save plays → a renewal business case built for the CFO, plus expansion opportunity summaries.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.