Refund policy

Last updated: 29 October 2026

Everything sold on KissMySkills.com is digital: single files (skill files, prompts, prompt packs, AI agents and bundles) delivered by download, and the subscription plans (Library, AI CRM and Both; Library and Both include KMS Reels) delivered through our connector. Nothing is shipped, so there is nothing to return. Refunds are made to your original payment method through our payment processor, Stripe.

One rule: 30-day money-back guarantee

Single files. If you are not satisfied with a purchase for any reason, e-mail us within 30 days of the purchase date and we will refund it in full, no questions asked. You do not need to send anything back.

Subscription plans. The same 30-day guarantee applies to the first paid charge of any plan (Library, $9 per month or $59 per year; AI CRM, $15 per month or $129 per year; Both, $19 per month or $169 per year, or the equivalent price in EUR or PLN shown at checkout, or a team plan we set up for you): e-mail us within 30 days of that first charge and we refund it in full and close the subscription. Later renewal charges are not refundable, except where the law requires otherwise or where we made a billing error. You can cancel at any time to stop the next renewal; access then continues until the end of the period you already paid for. The 7-day free trial requires no payment card and is never charged automatically.

Defective or missing files

If your file is corrupted, incomplete, or the download e-mail never arrived, contact us at any time and we will resend the file or refund you immediately, regardless of the 30-day window. Your files are also always available under My purchases in your account.

EU/EEA consumers: right of withdrawal

Under EU consumer law you normally have 14 days to withdraw from a distance contract. For single files, at checkout you ask us to deliver the file immediately and acknowledge that the statutory right of withdrawal ends once the download link is available; we confirm this in your order e-mail. For subscription plans, the right of withdrawal applies as described in section 6 of our Terms. Regardless of this, our voluntary 30-day money-back guarantee applies to every single-file purchase and to the first charge of any subscription plan, and it is longer than the statutory period. Your statutory rights if the content or service is not as described are not affected.

How refunds are processed

Refunds are issued through Stripe to your original payment method, in the currency you paid. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. One refund is granted per order. After a refund, the download link for that file is deactivated; for a refunded subscription, access ends when the refund is issued.

Orders from our previous store. Purchases made on our previous checkout (Shopify) are covered by the same guarantee. If the original payment can no longer be refunded through that checkout, we refund by bank transfer or PayPal to an account you confirm.

How to request a refund or support

E-mail hello@kissmyskills.com with your order number. A note on what did not work for you is welcome but not required. We respond within 1 business day.

This policy applies to all products sold on KissMySkills.com, operated by Dzmitry Pliachko KREAL, ul. Stanisława Drabika 63/19, 52-131 Wrocław, Poland. NIP (VAT ID): PL8992909337 · REGON: 520256406. E-mail: hello@kissmyskills.com · Phone: +48 699 810 680 (Monday to Friday, 09:00–18:00 CET).