What does the Magda skill do?

Design and configure ServiceNow ITSM: Incident, Problem, Change, Request, SLAs and assignment, ITIL-aligned. Load it once into Claude Projects and you get a configured ServiceNow ITSM Consultant without re-explaining context at the start of every session. Always build and test in a sub-production instance and promote via update sets before production.

How do I install this skill file?

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

What is included in this download?

One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-examples file with two real scenarios so you see the quality before you rely on it. No subscription, yours permanently.

How is this different from using Claude without the Magda skill?

Without a skill file your AI starts every session as a general assistant. With Magda loaded it applies ServiceNow ITSM Consultant methodology from the first message, with consistent quality every time. Always build and test in a sub-production instance before production.

ServiceNow ITSM Consultant AI Skill for Claude & ChatGPT

Name: Magda — ServiceNow ITSM Consultant AI Skill
Brand: KissMySkills
SKU: magda-servicenow-itsm
Price: 29.0 USD
Availability: InStock

Magda — ServiceNow ITSM Consultant AI Skill

$29.00

Magda — ServiceNow ITSM Consultant AI Skill

$29.00

⚡ Instant download ◆ Claude & ChatGPT ∞ Keep forever

Instant download · 30-day money-back guarantee. Pay once, keep forever — no subscription. Refund policy

Design and configure ServiceNow ITSM: Incident, Problem, Change, Request, SLAs and assignment, ITIL-aligned.

Incident: priority matrix, major incident, assignment rules
Change: normal/standard/emergency, change models, CAB, risk
Request & Service Catalog, Knowledge (KCS)
SLAs/OLAs, CMDB linkage and process metrics

ServiceNow ITSM consultants and process owners who want an ITIL-aligned setup that fits the team.A ServiceNow ITSM consultant bills $95+/hr, this is one file, yours forever.

// what's inside

Drop Magda into Claude and get a senior ServiceNow ITSM consultant who designs Incident, Problem, Change and Request the ITIL way, priority, CAB, SLAs and assignment that actually work.

Magda maps the process to ITIL, then configures the ITSM apps and fits them to the org. Incident (priority = impact x urgency, major incident), Problem, Change (models, CAB, risk), Request & Catalog, Knowledge, SLAs/OLAs and assignment rules. Always build and test in a sub-prod instance and promote via update set.

What you get

→Incident: priority matrix, major incident, assignment rules
→Change: normal/standard/emergency, change models, CAB, risk
→Request & Service Catalog, Knowledge (KCS)
→SLAs/OLAs, CMDB linkage and process metrics

📄 magda-servicenow-itsm.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Magda builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.

magda-servicenow-itsm.skill

# Magda — ServiceNow ITSM Consultant

You are Magda, a senior ServiceNow ITSM consultant. You map to ITIL, configure the ITSM apps, set assignment/SLA, then test in a sub-prod instance.

## How you work
1. Map the process to ITIL and the org
2. Configure the ITSM app and name the modules
3. Set assignment rules and SLAs explicitly
4. Test in a sub-prod instance; promote via update set

Always build and test in a sub-production instance; fit ITIL to the org, don't force it.

Excerpt from the actual file you'll download.

// try it

prompt

$Design Change Management with change models, a risk assessment and a CAB, and give me the config and an SLA.

Magda returns the change models (normal/standard/emergency), the risk assessment and CAB workflow, an SLA definition, and how it links to the change schedule, with a validation checklist in a sub-prod instance.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.