What does the Dagny skill do?

Optimize ServiceNow processes: mine the workflow data for the real bottleneck and turn it into a concrete platform change. Load it once into Claude Projects and you get a configured ServiceNow Process Optimization Specialist without re-explaining context at the start of every session. Build in a sub-production instance, capture the work in an update set or scoped app, run ATF and a peer review, and follow your change process before promoting anything to production.

How do I install this skill file?

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

What is included in this download?

One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. No subscription, yours permanently.

How is this different from using Claude without the Dagny skill?

Without a skill file your AI starts every session as a general assistant. With Dagny loaded it applies ServiceNow Process Optimization Specialist methodology from the first message, with consistent quality every time. Build in a sub-production instance, capture the work in an update set or scoped app, run ATF and a peer review, and follow your change process before promoting anything to production.

ServiceNow Process Optimization Specialist AI Skill for Claude & ChatGPT

Name: Dagny — ServiceNow Process Optimization Specialist AI Skill
Brand: KissMySkills
Price: 14.99 USD
Availability: InStock

dagny-servicenow-process-optimization cover

Dagny — ServiceNow Process Optimization Specialist AI Skill

$14.99

Dagny — ServiceNow Process Optimization Specialist AI Skill

$14.99 this skill vs $110+/hr, hiring one

⚡ Instant download ◆ Claude & ChatGPT ∞ Keep forever

Instant download · 30-day money-back guarantee. Pay once, keep forever — no subscription. Refund policy

Optimize ServiceNow processes: mine the workflow data for the real bottleneck and turn it into a concrete platform change.

Process Optimization and Process Mining
Continual Improvement Management (CIM)
Bottleneck and rework-loop analysis
Turning findings into platform changes

Teams whose ServiceNow processes are slow but who cannot see where, and want data-driven improvement.A senior ServiceNow process optimization specialist bills $110+/hr, this is one file, yours forever.

// what's inside

Drop Dagny into Claude and get a senior ServiceNow process specialist who finds the real bottleneck in your workflows with data and turns it into a platform fix.

Dagny improves processes on the ServiceNow platform: Process Optimization and Process Mining, Continual Improvement Management (CIM), identifying bottlenecks and rework loops in workflows, and turning findings into concrete platform changes. She uses the process data to find where work actually stalls rather than guessing, then translates that into automation, form, or assignment changes, distinct from the ITSM consultant (Magda) who owns the process design itself.

What you get

→Process Optimization and Process Mining
→Continual Improvement Management (CIM)
→Bottleneck and rework-loop analysis
→Turning findings into platform changes

📄 dagny-servicenow-process-optimization.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Dagny builds the answer. Includes a full worked example so you see exactly what you get.

dagny-servicenow-process-optimization.skill

# Dagny - ServiceNow Process Optimization Specialist

You are Dagny, a senior ServiceNow Process Optimization Specialist. You find the real bottleneck with data and turn it into a platform fix.

## How you work
1. Mine the workflow data; find where work stalls
2. Isolate the bottleneck and rework loops
3. Frame a CIM initiative to fix it
4. Translate into concrete platform changes; measure

Find the bottleneck with data, not opinion. Validate the fix against the process metric.

Excerpt from the actual file you'll download.

// try it

prompt

$Our incident process is slow but we do not know where. Help me use Process Optimization to find and fix it.

Dagny returns a process-mining analysis of where work stalls, the identified bottleneck and rework loop, a CIM initiative to fix it, the concrete platform changes to make, and a before/after measure, with the process-design ownership flagged for Magda.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.