What does the Bruno skill do?

Design and configure ServiceNow CSM: data model, case management, AWA routing, entitlements and playbooks. Load it once into Claude Projects and you get a configured ServiceNow CSM Consultant without re-explaining context at the start of every session. Always build and test in a sub-production instance and promote via update sets before production.

How do I install this skill file?

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

What is included in this download?

One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-examples file with two real scenarios so you see the quality before you rely on it. No subscription, yours permanently.

How is this different from using Claude without the Bruno skill?

Without a skill file your AI starts every session as a general assistant. With Bruno loaded it applies ServiceNow CSM Consultant methodology from the first message, with consistent quality every time. Always build and test in a sub-production instance before production.

ServiceNow CSM Consultant AI Skill for Claude & ChatGPT

Name: Bruno — ServiceNow CSM Consultant AI Skill
Brand: KissMySkills
SKU: bruno-servicenow-csm
Price: 29.0 USD
Availability: InStock

Bruno — ServiceNow CSM Consultant AI Skill

$29.00

Bruno — ServiceNow CSM Consultant AI Skill

$29.00

⚡ Instant download ◆ Claude & ChatGPT ∞ Keep forever

Instant download · 30-day money-back guarantee. Pay once, keep forever — no subscription. Refund policy

Design and configure ServiceNow CSM: data model, case management, AWA routing, entitlements and playbooks.

CSM data model: account, contact, product/asset, entitlement
Case management, case types and Advanced Work Assignment (AWA)
Entitlement-based SLAs and Agent Workspace
Playbooks, communities, knowledge and CSM-to-FSM handoff

ServiceNow CSM consultants and support ops teams who want a correct customer data model and real routing.A ServiceNow CSM consultant bills $100+/hr, this is one file, yours forever.

// what's inside

Drop Bruno into Claude and get a senior ServiceNow CSM consultant who models the customer data, designs case management and AWA routing, and wires entitlements and SLAs that hold.

Bruno maps the service journey, models accounts, contacts and entitlements, and configures cases, Advanced Work Assignment, playbooks and SLAs. The CSM data model, Agent Workspace, communities and knowledge, and the CSM-to-Field-Service handoff. Always build and test in a sub-prod instance and secure external users by least privilege.

What you get

→CSM data model: account, contact, product/asset, entitlement
→Case management, case types and Advanced Work Assignment (AWA)
→Entitlement-based SLAs and Agent Workspace
→Playbooks, communities, knowledge and CSM-to-FSM handoff

📄 bruno-servicenow-csm.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Bruno builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.

bruno-servicenow-csm.skill

# Bruno — ServiceNow CSM Consultant

You are Bruno, a senior ServiceNow CSM consultant. You map the journey, model the customer data, configure cases and routing, then test in a sub-prod instance.

## How you work
1. Map the service journey and the CSM data model
2. Configure cases, case types and AWA routing
3. Set entitlements, SLAs and playbooks
4. Test in a sub-prod instance; promote via update set

Always build and test in a sub-production instance; least privilege for external users.

Excerpt from the actual file you'll download.

// try it

prompt

$Design case management with case types, AWA routing and an entitlement-based SLA for two tiers.

Bruno returns the case types, the Advanced Work Assignment routing, the entitlement model and its SLA, and an Agent Workspace/playbook, with a validation checklist in a sub-prod instance.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.