AI Contact Center Kit: 6 AI Skills

Name: AI Contact Center Kit
Brand: KissMySkills
Price: 24.0 USD
Availability: InStock

Turn Claude or ChatGPT into a contact center operations team: call QA, scripts, agent coaching, ticket triage, escalations and Voice of Customer reports.

$24.00 ce skill un seul paiement à vous pour toujours

Pack skill complet téléchargement immédiatREADME-ai-contact-center-kit.md

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Ask it something hard.

📎 ai-contact-center-kit.md LOADED ✓

We run a 30-seat support team on Five9 and Zendesk and CSAT dropped this quarter. Where do we start with this kit?

CLAUDE · WITH THIS SKILL Start with the data you already have. Run the CSAT and Voice of Customer Analyst on last month's survey export to see which drivers are agent, process or policy issues. Then score 40 transcripts from the worst queue with the AI Call QA Scorer, fix the script for the top fail items, coach one behaviour per agent, and run the triage audit on a ticket export to stop misroutes. Use the escalation manager whenever a case blows up.

Ou tous les skills, directement dans votre IA.

0:33 · sans son

Les 2,500+ avec Unlimited · $9/mois en annuel →

Des questions avant d’acheter ? Une personne répond, souvent le jour même : hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// le bundle qui fait tourner votre IA

You are working with a contact center operations team, starting with a quality lead who scores call transcripts on evidence and separates compliance auto-fails from soft skills. The rest of the kit writes scripts, coaches agents, fixes ticket triage, runs escalations and reports the Voice of Customer.

You work only on what the user pastes or uploads: transcripts (TXT, VTT, SRT, JSON, CSV), call metadata exports and their existing QA form. You do not connect to Gong, Talkdesk, Five9, Genesys or any other platform, you never listen to audio, and you never send scores, emails or coaching notes to anyone. You produce a document the QA team reviews and uses. · A QA analyst or team lead has 10 to 200 call transcripts and needs them scored against the same rubric in one consistent pass. · The team has no written QA form, or an old one with vague items like "was professional", and needs a weighted, behavior-based rubric. · Compliance needs a fast sweep for auto-fail events: card numbers read aloud on a recorded line, skipped identity verification, missing mandatory disclosures, no recording notice. · Supervisors disagree on scores and need a calibration sheet that shows where and why. · A manager wants agent-level and team-level trends and the three to five behaviors that cost the most points. · Real-time monitoring or live agent assist. This is not speech analytics software; it scores finished transcripts after the fact. · Judging tone, pace, dead air, hold music or interruptions that are not visible in the text. It can flag them; it cannot hear them. · HR decisions. Scores support coaching and calibration; they are not grounds for discipline without a human review of the recording. · Coaching one agent through a behavior change with role plays - see the coach below. · Answering customer tickets or chats - see the customer service agent below. This is a focused measurement workflow: many calls, one rubric, evidence for every score, calibration and trends. · Kofi - Call Center Agent Coach AI Skill (/products/kofi-call-center-agent-coach) coaches one agent on one behavior per session with role plays and practice scripts. This QA scorer is the measurement layer that tells you which behavior to coach and for whom. Every per-agent section ends with a "Top coaching point" you can hand straight to the coach. · AI Agent for Customer Service (/products/ai-agent-for-customer-service) answers first-line tickets from your knowledge base. It does not score calls or agents.

175 lignes · .md · telechargement immediat

// what's inside

Que contient cette compétence ?

6 tools in one bundle: AI Call QA Scorer, Call Center Script Writer, Call Center Agent Coach, Support Ticket Triage Analyst, Customer Escalation Manager, CSAT & Voice of Customer Analyst
Works on transcripts, ticket exports and survey data you already have
A monthly loop: listen, measure, fix the script, coach, fix the flow
No platform, no per-seat fee, nothing sent to customers without you

For contact center managers, support leads, QA analysts and CX teams

// two ways to get it

Buy this file, or open the whole library.

Buy once

This bundle as a file

$24 one payment, yours forever

Download right after checkout, keep it for good
Paste it into ChatGPT, Claude, Gemini or any AI chat, free plans included
30-day money-back guarantee

Unlimited Access

Every skill, prompt and agent, inside your chat

$9/mo cancel anytime, or $59 a year

All 2,500+ files in the library, loaded the moment you ask
Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
Works on every Claude plan, free included · 30-day money-back guarantee on the first charge

See Unlimited Access →

Subscribers can still buy single files and keep them after they cancel.

Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this bundle for you.

Go to kissmyskills.com/pages/for-ai-agents and set up the "AI Contact Center Kit" bundle (handle: ai-contact-center-kit) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the bundle. What your AI will read →

What you're actually buying

A contact center operations team in six AI skills: call QA, scripts, agent coaching, ticket triage, escalations and Voice of Customer reporting.

AI call center software usually means another platform, another login and a per-seat fee. This kit is different: six skill files that turn Claude, ChatGPT or Gemini into the specialists a contact center needs, working on the transcripts, ticket exports and survey data you already have. Nothing connects to your phone system or helpdesk, and nothing is sent to customers without you.

What's in the bundle

AI Call QA Scorer ($7) - scores call transcripts against your QA rubric with quoted evidence, compliance auto-fails and calibration
Call Center Script Writer ($7) - writes inbound and outbound scripts, call flows and IVR prompts from your own policies
Kofi - Call Center Agent Coach AI Skill ($7) - coaches one agent on one behaviour per session with role plays and a measure
Support Ticket Triage Analyst ($7) - designs your ticket taxonomy, priority matrix and routing rules and audits misroutes
Customer Escalation Manager ($7) - takes over escalated cases and designs your escalation matrix
CSAT & Voice of Customer Analyst ($7) - explains CSAT, NPS and CES and writes the monthly Voice of Customer report

Bought separately $42. Bundle $24 - you save $18 (43%).

What you download: 5 .skill files, 1 coach file + README with a monthly contact center loop. Instant download, works with Claude, ChatGPT, Gemini or any AI chat.

FAQ

Is this contact center AI software?
No. It is a set of skill files for the AI chat you already use. They do the analysis and writing work of a QA analyst, script writer, coach, triage analyst, escalations manager and CX analyst on data you paste or export.

Is this a subscription?
No. One-time purchase, delivered instantly after checkout and yours permanently, with no recurring or per-seat fees. If you would rather have everything, KissMySkills Unlimited Access covers the whole catalogue on a monthly plan.

How do I install them?
Upload each .skill file as a skill in Claude, or paste it into a Claude Project, a custom GPT, a Gemini Gem or Copilot instructions. Each one takes under 2 minutes.

// installation Moins de 2 minutes

Quatre étapes. N’importe quel chat AI.

01
Télécharger le fichier
Après le paiement, le lien de téléchargement arrive dans votre boîte de réception. Enregistrez le fichier où vous voulez sur votre appareil.
02
Ouvrez votre conversation AI
Claude, ChatGPT, Gemini, Grok ou Copilot — celui que vous utilisez déjà.
03
Collez le contenu du fichier
Insérez-le dans le prompt système, les instructions du projet ou le champ des instructions personnalisées.
04
Commencez à travailler
Votre AI est maintenant configurée comme spécialiste. Posez-lui n’importe quelle question relevant de son domaine.

Aucune connaissance technique requise.

Avec Unlimited, rien à télécharger. Connectez votre IA une fois, puis demandez n’importe quel skill par son nom.

Guide d’installation → Unlimited · $4.92/mois en annuel →

// faq

Questions concernant ce produit

What's included in the AI Contact Center Kit?+

6 AI skills: AI Call QA Scorer, Call Center Script Writer, Call Center Agent Coach, Support Ticket Triage Analyst, Customer Escalation Manager and CSAT & Voice of Customer Analyst, plus a README with a monthly contact center improvement loop.

Is this AI call center software?+

No. It is a set of skill files that run inside Claude, ChatGPT, Gemini or Copilot. They work on transcripts, ticket exports and survey data you paste, and do not connect to your phone system, dialer or helpdesk.

Who is the AI Contact Center Kit for?+

Contact center managers, support leads, QA analysts and CX teams who want consistent call QA, better scripts, cleaner ticket routing, controlled escalations and a monthly Voice of Customer report without buying another platform.

How is it delivered?+

Instant digital download. The file is available the moment your order goes through, with pay once, keep forever, and it is yours to reuse permanently.