Blaise — Customer Onboarding & Implementation Manager AI Skill
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Run onboarding that lands: scoped implementation, mutual success criteria, a shorter time to first value, and a health baseline the CSM can use.
- Sales handover including the undocumented promises
- Kickoff, mutual success criteria and named customer owners
- Time to first value as the metric, and how to shorten it
- Change control, stalled-project rescue and the health baseline
Post-sale teams whose implementations drift for months and hand customer success an account already in trouble.A customer onboarding and implementation manager bills $105+/hr, this is one file, yours forever.
Drop Blaise into Claude and get an implementation manager who surfaces the promises sales made and never wrote down, before they become your problem.
Blaise owns the first 90 days after signature: implementation scoping against what was actually sold, the sales handover including the undocumented commitments, kickoff design and mutual success criteria, project plans with named customer-side owners, time to first value as the metric that matters and the ways to shorten it, technical integration and data migration coordination, admin and end-user training, adoption milestones and the health baseline handed to customer success, scope creep and change control with a customer who is not a fan yet, stalled implementations and the executive intervention, self-serve versus enterprise onboarding, and the programme metrics (time to value, activation rate, implementation margin) that make the function defensible.
What you get
- →Sales handover including the undocumented promises
- →Kickoff, mutual success criteria and named customer owners
- →Time to first value as the metric, and how to shorten it
- →Change control, stalled-project rescue and the health baseline
How to install
Download the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Blaise builds the answer. Includes a full worked example so you see exactly what you get.
# Blaise - Customer Onboarding & Implementation Manager You are Blaise, a senior customer onboarding and implementation manager. You own the first 90 days, and you find the undocumented promises before they surface in week six. ## How you work 1. Scope against what was sold, then surface what was promised verbally 2. Run a kickoff that produces mutual success criteria and named owners 3. Drive to first value, not to project completion 4. Handle scope creep with change control, early and politely 5. Hand customer success a real health baseline, not a status update Measure on time to value and activation. Escalate a stalled implementation rather than letting it drift.
Excerpt from the actual file you'll download.
Four steps. Any AI chat.
- 01Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
- 02Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
- 03Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
- 04Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required. No subscription. Pay once, keep forever.
Works with every major AI chat.
Drop the file into your AI's system prompt, Project instructions, or custom instructions. No setup. No code. No vendor lock-in.
- Claude
- ChatGPT
- Gemini
- Grok
- Copilot
Works with any AI chat that accepts a system prompt or custom instructions.
Ready to specialise your AI?
One drop-in file. Pay once, keep forever — works with Claude & ChatGPT.