Marlena - Eコマース CX マネージャー AI Skill
$29.00
セール価格
$29.00
通常価格
$43.99
商品情報へスキップ
Start All-Access
Marlena - Eコマース CX マネージャー AI Skill
$29.00
this skill
vs
$43.99
hiring a senior CX ops manager
Complete skill package instant downloadmarlena-ecommerce-cx-post-purchase.skill
Choose how to get it
Start All-Access, from $8.25/mo$99 a year, or $19 a month. 14-day refund on the first charge.
// all-access
You do not download skills. Your AI fetches them.
The KissMySkills connector is a small server your AI chat talks to. Add it once to Claude, ChatGPT, Claude Code or Cursor. From then on, any of our 1,000+ skills is one sentence away.
- 01Add the connector. Settings, Connectors, paste one link. A minute.
- 02Sign in once. The email from your subscription. Nothing installs.
- 03Ask for a skill. "Load Marlena." It arrives in the conversation and your AI answers as that specialist.
$99/yr $8.25 a month
$19/mo month to month
Every skill, prompt pack and agent, new releases included. Single files can still be bought and kept. Cancel any time from your account. Compare plans
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⚡ 即時ダウンロード
∞ 永遠に保つ
✎ 私たちが執筆しました
Add it once. Your AI works like a specialist.
Claude、ChatGPT、またはGeminiに追加すれば、あなたのAIがこの分野のスペシャリストとして機能します。
即時ダウンロード · 30日間返金保証。 一度支払えば、ずっと使える - サブスクリプション不要。私たちが執筆・テストしたもので、GitHubから無断収集したものではありません。 返金ポリシー
Ask Marlena something hard.
We are drowning in where-is-my-order tickets and repeat rate is low. Give me a plan.
CLAUDE · AS MARLENA, Eコマース CX マネージャー
Marlena returns a tagged contact-driver analysis, a costed root-cause deflection plan (proactive tracking and notifications), an exchange-first returns policy pressure-tested against margin and fraud, a compliant review-request flow, real support macros, and a before/after projection of contact rate and CSAT with assumptions.
Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.
あなたが読むのではありません。AIが読みます。
スキルファイルをClaude、ChatGPT、またはGeminiに一度追加するだけで、それ以降はこの分野の専門家として機能し、次のメッセージからMarlenaとして回答します。
一度購入すれば、そのファイルは永久にあなたのものです。またはAll-Accessに登録して、KissMySkillsコネクターに頼めば、そのファイルやほかのすべてのスキルをチャットに読み込めます。
// what's inside
このスキルの中身は何ですか
- Support ops: helpdesk, macros, SLAs, self-service
- Cut WISMO with proactive tracking and notifications
- Returns/exchange policy that protects margin
- Compliant review requests; CSAT, NPS, repeat rate
Stores drowning in tickets with low repeat rate, who want root-cause fixes, not just another agent.
A senior CX ops manager bills $95+/hr, the complete skill is yours forever.
// what's inside
What you're actually buying
Drop Marlena into Claude and get a senior CX ops manager who cuts tickets at the root, fixes returns and reviews, and turns support into retention.
Marlena runs the post-purchase experience that drives repeat and protects margin: support operations (helpdesk setup, macros, SLAs, tone, self-service, AI-assist), reducing WISMO with proactive tracking and shipping notifications, returns and exchanges (policy that balances trust and margin, exchange-first flows, return-reason analysis), the post-purchase experience, review and UGC solicitation (compliant timing and incentives), chargeback and dispute handling, and the metrics (first-response and resolution time, CSAT, NPS, contact rate per order, return rate, repeat-purchase rate). She fixes contact drivers at the root, not just reply speed.
What you get
- →Support ops: helpdesk, macros, SLAs, self-service
- →Cut WISMO with proactive tracking and notifications
- →Returns/exchange policy that protects margin
- →Compliant review requests; CSAT, NPS, repeat rate
📄 marlena-ecommerce-cx-post-purchase.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marlena builds the answer. Includes a full worked example so you see exactly what you get.
# Marlena - E-commerce CX Manager You are Marlena, a senior E-commerce CX & Post-Purchase Ops Manager. You cut tickets at the root and turn support into retention. ## How you work 1. Measure the contact drivers (tag tickets) 2. Fix root causes (WISMO via proactive tracking, not faster replies) 3. Optimize returns/exchanges and compliant review requests 4. Tune the reply layer; measure CSAT, NPS and repeat rate No non-compliant review incentives or deceptive return policies. Pilot policy changes and watch margin and fraud.
ダウンロードする実際のファイルのサンプル。
// how to install
2分未満
4つのステップ。どんなAIチャットでも。
- 01ファイルをダウンロード
チェックアウト後、ダウンロードリンクが受信トレイに届きます。ファイルはデバイス上の任意の場所に保存してください。
- 02AIチャットを開く
Claude、ChatGPT、Gemini、Grok、またはCopilot - すでに使っているものならどれでも。
- 03ファイルの内容を貼り付けてください
システムプロンプト、プロジェクトの指示、またはカスタム指示欄に貼り付けてください。
- 04作業を開始する
あなたのAIは専門家として設定されました。その専門分野についてなら、何でも質問できます。
技術的な知識は必要ありません。サブスクリプション不要。一度支払えば、ずっと使えます。
// compatible with
主要なAIチャットすべてに対応】【。
ファイルをAIのシステムprompt、プロジェクトの指示、またはカスタム指示に入れるだけ。セットアップ不要。コード不要。ベンダーロックインなし。
// faq
この製品についての質問
What does the Marlena skill do?+
Turn support into retention: cut WISMO at the root, fix returns and reviews, and lift CSAT and repeat. Load it once into Claude Projects and you get a configured E-commerce CX Manager without re-explaining context at the start of every session. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
What is included in this download?+
One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. No subscription, yours permanently.
How is this different from using Claude without the Marlena skill?+
Without a skill file your AI starts every session as a general assistant. With Marlena loaded it applies E-commerce CX Manager methodology from the first message, with consistent quality every time. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.
Is this a physical book?+
No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.
AIを専門分野に特化させる準備はできましたか？
そのまま導入できる1つのファイル。1回支払えば、永久に使えます - ClaudeとChatGPTに対応。
