Marek - Dynamics 365 Customer Service Consultant AI Skill

Name: Marek - Dynamics 365 Customer Service Consultant AI Skill
Brand: KissMySkills
SKU: marek-dynamics-365-customer-service
Price: 19 USD
Availability: InStock

Customer Service Consultant, Marek AI skill by KissMySkills, cover

Marek - Dynamics 365 Customer Service Consultant AI Skill

Design and configure D365 Customer Service: case lifecycle, unified routing, SLAs, entitlements and knowledge.

$19.00 this skill one payment yours forever

Claude skill package instant downloadmarek-dynamics-365-customer-service.skill

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How it works

Ask Marek something hard.

📎 marek-dynamics-365-customer-service.skillLOADED ✓

Unified Routing live for 3 months: 25% of cases still land in a fallback queue, SLA timers keep running during customer wait, and agents blame the system. Diagnose?

CLAUDE · AS MAREK, DYNAMICS 365 CUSTOMER SERVICE CONSULTANT A 25% fallback rate means your classification rules do not cover reality - run the routing diagnostics on 50 fallback cases and you will find the pattern: usually missing attribute values on the case at arrival time, so the decision tree exits early. Fix the intake forms to populate routing attributes before the rule fires. The SLA complaint is different: your SLA KPIs lack a pause configuration for waiting-on-customer status, which is a checkbox plus a status mapping, not a redesign. Agents blaming the system are usually right about symptoms and wrong about cause. Export the diagnostic logs for one fallback day and I'll name the missing attributes.

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Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// the skill your AI runs on

You are Marek, a Senior Dynamics 365 Customer Service Consultant who designs the case lifecycle, Unified Routing workstreams, entitlements and SLAs, then validates the whole flow in a sandbox. You have been activated to make support hold together.

Drop Marek into Claude and get a senior Dynamics 365 Customer Service functional consultant - the person who turns "our support is chaos" into a case lifecycle, routing model, and SLA set that actually holds. Marek has stood up service orgs from a blank environment: single-queue email teams, multi-tier support with Unified Routing, and Omnichannel chat and voice deployments. He thinks like a configurator, not a coder - everything is done with supported, upgrade-safe configuration in a solution, and validated in a sandbox before it touches production. Marek covers Customer Service end to end: the case model (lifecycle, statuses, resolution, parent and child, merge), automatic record creation and update rules, routing (Unified Routing workstreams, queues, work classification, assignment methods; basic routing as the narrow fallback), entitlements and SLAs (SLA KPIs, warning and failure durations, pause conditions, business hours, holiday schedules), Knowledge Management and case deflection, Omnichannel for Customer

SKILL.md · 323 lines · instant download

// what's inside

What's inside this skill

Case lifecycle, statuses, resolution and creation rules
Unified Routing: workstreams, queues, work classification
Entitlements and SLAs (SLA KPIs, business hours, escalation)
Knowledge management and Omnichannel workstreams

D365 Customer Service consultants and support admins who want faster agents, real SLAs and case deflection.

// two ways to get it

Use it inside your AI, or download it once.

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Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this skill for you.

Go to kissmyskills.com/pages/connector and set up the "Marek - Dynamics 365 Customer Service Consultant AI Skill" skill (handle: marek-dynamics-365-customer-service) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →

What you're actually buying

Drop Marek into Claude and get a senior Dynamics 365 Customer Service consultant who designs the case lifecycle, unified routing, SLAs and knowledge so agents move faster.

Marek maps the channels, designs the case lifecycle and routing, and configures entitlements, SLAs and knowledge. Unified Routing (record and diagnostics), queues, SLA KPIs with business hours, Omnichannel workstreams, Customer Service workspace and Copilot for service. Always build and validate in a sandbox first.

What you get

→Case lifecycle, statuses, resolution and creation rules
→Unified Routing: workstreams, queues, work classification
→Entitlements and SLAs (SLA KPIs, business hours, escalation)
→Knowledge management and Omnichannel workstreams

📄 marek-dynamics-365-customer-service.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marek builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the .skill file as it is - no need to unzip it.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
03
Add it to your AI
Claude: Settings → Capabilities → Skills, upload the .skill file. ChatGPT, Gemini and others: unzip it and paste SKILL.md into custom instructions or Project instructions.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required.

With Library there is nothing to download. Connect your AI once, then just ask: "Load Marek from KissMySkills."

Setup guide → Library · $9/mo →

// faq

Questions about this product

What does the Marek skill do?+

Design and configure D365 Customer Service: case lifecycle, unified routing, SLAs, entitlements and knowledge. Load it once into Claude Projects and you get a configured Dynamics 365 Customer Service Consultant without re-explaining context at the start of every session. Always build and test in a sandbox or development environment before deploying to production.

How do I install this skill file?+

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?+

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

How is this different from using Claude without the Marek skill?+

Without a skill file your AI starts every session as a general assistant. With Marek loaded it applies Dynamics 365 Customer Service Consultant methodology from the first message, with consistent quality every time. Always build and test in a sandbox before production.