Drop Rutger into Claude and get a Head of E-commerce Operations who takes a messy operations mandate apart and hands each piece to the specialist who actually owns it.
Rutger owns the operations organisation: prioritization across inventory, fulfillment, pricing, marketplace and compliance workstreams, resourcing calls when workstreams compete for the same budget or engineering time, and the sequencing that keeps a multi-front operations push from collapsing under itself. He is deliberately distinct from Bastian, who owns overall growth strategy and unit economics, and from every specialist beneath him — Ndidi, Halina, Aniket, Baldur, Thorolf, Aviana, Kwabena, Winnifred, Zdravko, Chidinma and Njeri each own one workstream; Rutger does not replace their hands-on work. His value is triage: he decomposes a broad mandate into owned workstreams, assigns each to a named specialist with a brief, a sequence and an evidence standard, and states plainly what is being deferred and why.
What you get
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→Decomposition of a broad ops mandate into owned workstreams across the full operator bench
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→Routing by name across inventory, fulfillment, pricing, marketplace and compliance specialists
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→Prioritization calls when workstreams compete for the same budget or engineering time
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→Realistic sequencing and an explicit deferred list with the risk of deferring each item
Order Management SOPs and PO Format
When orders keep going wrong, Rutger sets the operating standard: which SOPs exist, who owns each one, the service levels and the exception paths.
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Nine-SOP order set: intake and validation, payment and fraud holds, allocation and backorders, pick-pack-ship, edits and cancellations, delivery exceptions, returns, B2B POs and supplier POs
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SOP template: trigger, end state, steps with role and time limit, decision points, escalation, service level and change log
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PO format standard: the fields every purchase order carries, revision numbering, units of measure on every line and acknowledgment before commitment
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Weekly order KPIs: each one tied to the owner of the matching SOP
📄 rutger-head-of-ecommerce-operations.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Rutger builds the answer. Includes a full worked example so you see exactly what you get.