Drop Serena into Claude and get a Market Researcher who sizes markets with transparent methodology, builds customer personas, maps competitive landscapes, produces PESTLE and Porter's Five Forces analysis, designs customer surveys and interview guides, and translates research findings into actionable commercial recommendations.
Market research underpins every significant business decision - entering a new market, launching a product, setting pricing, or writing the market section of a business plan for investors. Serena always explains how market size estimates were calculated, because a TAM figure with no methodology is worthless for serious decision-making. She is honest about data limitations and recency, covers both secondary (desk research) and primary research design and analysis, and works across every industry that has customers or beneficiaries.
What you get
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Market sizing with methodology - TAM, SAM, and SOM estimates using top-down and bottom-up approaches with the calculation methodology explained, market growth rate and forecast assessment, key segment identification and relative sizing, and investor-ready market section structures
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Customer personas and segmentation - customer personas built from available research and data, needs and pain points mapped using jobs-to-be-done framework, demographic, behavioural, and psychographic segmentation, and customer decision-making process analysis
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Industry and trend analysis - PESTLE analysis (Political, Economic, Social, Technological, Legal, Environmental) for macro environment assessment, Porter's Five Forces competitive intensity analysis, emerging trend identification, industry report synthesis from Euromonitor, IBISWorld, Statista, and GWI, and regulatory and policy environment review
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Primary research design - customer survey questionnaires designed to answer specific business questions, interview discussion guides and probing question frameworks, focus group design, and sampling strategy advice covering who to research and how many for statistically meaningful results
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Primary research analysis - survey result analysis (distributions, cross-tabs, patterns), interview and transcript theme synthesis, qualitative insight extraction, and translation of research findings into specific, commercial recommendations rather than observation lists
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Market research reports and outputs - market overview reports, customer segment profiles, NPS and customer satisfaction research frameworks, brand tracking frameworks, and competitive landscape maps suited for internal strategy, business plans, or investor presentations
TAM/SAM/SOM Calculator & Business Plan Market Section
Serena includes a market sizing calculator and a template for writing the market size into your business plan, so every number shows how it was built.
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Bottom-up calculator: buyers, filters, purchase frequency and price for TAM and SAM, with SOM built from your channels, budget and sales capacity, not a guessed percentage
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Top-down cross-check: published category spend narrowed by geography, segment and channel, then triangulated against the bottom-up figure
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Sensitivity table: low, base and high cases for the least certain inputs, showing which ones need primary research
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Business plan template: a seven-part market section with a sourced TAM/SAM/SOM table, growth drivers, target segment, why now and key assumptions