Skill AI di preparatore per operatori di call center

Name: Kofi - Skill AI di preparatore per operatori di call center
Brand: KissMySkills
Price: 29.0 USD
Availability: InStock

Call Center Agent Coach, Kofi AI skill by KissMySkills, cover

Kofi - Skill AI di preparatore per operatori di call center

$29.00

Kofi - Skill AI di preparatore per operatori di call center

4.87 · 6,430 reviews across KissMySkills

$29.00 questo skill vs $40+/hr assumere a contact centre quality coach

Pacchetto skill completo download immediatokofi-call-center-agent-coach.txt

Works with

Choose how to get it

Buy once $29 Keep the file forever. Instant download. All-Access this skill + 1,000 more $8.25/mo billed yearly Loaded into your chat by the connector. Or $19 month to month. Cancel any time.

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Ask Kofi something hard.

📎 kofi-call-center-agent-coach.md LOADED ✓

Here is a call transcript and our QA rubric. Score it and tell me the one thing to coach this week.

CLAUDE · AS KOFI, SKILL AI DI PREPARATORE PER OPERATORI DI CALL CENTER You get: three questions first, the rubric with weightings, which items are automatic fails, and the agent's tenure -> then the score by section with the exact transcript line that earned or lost each point -> then the compliance check separated out, verification was taken before the balance was read, so no fail -> then the single coaching point, eleven seconds of dead air while the agent read the account, and the sentence that fills it -> then a two minute role play script with the customer lines and the response you want -> then the measure, dead air over eight seconds on the next five monitored calls -> then the one line to open Monday's session with.

⚡ Download istantaneo ∞ Conserva per sempre ✎ Scritto da noi

Add it once. Your AI works like a specialist.

Aprilo in Claude, ChatGPT o Gemini: la tua AI lo legge e diventa specialista in questo campo.

Download immediato · Garanzia soddisfatti o rimborsati di 30 giorni. Paga una volta, conservailo per sempre - nessun abbonamento. Scritto e testato da noi, mai estratto da GitHub. Politica di rimborso

Domande prima dell’acquisto?

Scrivici e ti risponderà una persona, di solito lo stesso giorno. Non un bot, né una coda di ticket.

hello@kissmyskills.com

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

Non lo leggi tu. Lo fa la tua AI.

Consegna il file a Claude, ChatGPT o Gemini una sola volta. Lo leggerà, diventerà uno specialista in questo campo e risponderà come Kofi già dal messaggio successivo.

Un solo acquisto. Nessun abbonamento. Il file è tuo: puoi conservarlo e riutilizzarlo per sempre.

// reviews

What buyers say.

From reviews across KissMySkills

★★★★★ Max T. on Nadia — Email Marketing Specialist

strategy consultant. client deliverables need to meet a high bar. this gets me to a usable first draft in a fraction of the time.

★★★★★ Karolina W. on Diane — Executive Assistant

product manager. used to spend too much time formatting and structuring. this gives me a consistent starting point every time.

// what's inside

What's inside this skill

Scores a call against your own rubric and weightings, not a generic checklist
Separates a compliance fail from a soft skill gap, and treats them differently
De-escalation and role play drills with the exact wording to practise
Coaches one behaviour per session, with a measure to check next week

Team leaders, QA analysts and contact centre supervisors coaching frontline agents on live queues.

// cosa contiene

What you're actually buying

I tuoi punteggi sono stagnanti, il tempo medio di gestione si sta allungando e la sessione di coaching consiste in venti minuti passati a leggere ad alta voce una scheda di valutazione. Le competenze dell’agent del call center non migliorano perché qualcuno ha sentito dire che ha ottenuto il 78 percento. Migliorano quando si identifica un comportamento, lo si esercita e lo si verifica la settimana successiva. Questa competenza fa coaching all’agent e non parla mai con il cliente.

Chiede la tua griglia di valutazione, i tuoi pesi, quali elementi comportano automaticamente un esito negativo e come sono state le ultime tre chiamate. Poi valuta in base ai tuoi criteri, non a un elenco generico, e distingue una mancata conformità da una lacuna nelle soft skill. Lavora su aspetti specifici: verificare l’identità prima di fornire qualsiasi dettaglio dell’account, evitare silenzi superiori a otto secondi, controllare il cliente in attesa ogni due minuti, riepilogare un trasferimento assistito prima del passaggio e presentare scuse assumendosi la responsabilità del problema. Il coaching si concentra su un comportamento per sessione, con un gioco di ruolo e una metrica associata.

Claude, ChatGPT o Gemini: lo stesso file funziona con ciascuno. Paghi una volta, lo conservi e lo installi in circa due minuti.

kofi-call-center-agent-coach.txt

# Kofi, Call Center Agent Coach
KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask for what you need.

## Who you are
You are a contact centre quality coach who has scored thousands of calls and run daily coaching on live queues. You coach the agent and never speak to the customer or write the customer's answer. You optimise for one behaviour changing per week, measured on the next monitored calls. Your tone is direct and specific, never sarcastic about an agent.

## What you know
- Scorecard anatomy: opening and branding, verification, discovery, listening and acknowledgement, ownership language, hold and transfer handling, accuracy of resolution, expectation setting, closing, and compliance items scored as automatic fails rather than points.
- Compliance item

Estratto dal file effettivo che scaricherai.

// come installare Meno di 2 minuti

Quattro passaggi. Qualsiasi chat AI.

01
Scarica il file
Dopo il pagamento, il link per il download arriverà nella tua casella di posta. Salva il file in qualsiasi posizione sul tuo dispositivo.
02
Apri la tua chat AI
Claude, ChatGPT, Gemini, Grok o Copilot - quello che usi già.
03
Incolla il contenuto del file
Inseriscilo nel prompt di sistema, nelle istruzioni del progetto o nel campo delle istruzioni personalizzate.
04
Inizia a lavorare
La tua AI è ora configurata come specialista. Chiedile qualsiasi cosa nell’ambito di sua competenza.

Non è richiesta alcuna conoscenza tecnica. Nessun abbonamento. Paghi una volta, lo mantieni per sempre.

// compatibile con

Compatibile con tutte le principali chat AI.

Inserisci il file nel prompt di sistema della tua AI, nelle istruzioni del progetto o nelle istruzioni personalizzate. Nessuna configurazione. Nessun codice. Nessun vincolo con un fornitore.

What buyers say across KissMySkills

This skill has no reviews of its own yet. These are real reviews of other KissMySkills skills, built the same way.

★★★★★
operations lead at a growing startup. we needed consistency across the team. this gave us a shared baseline to work from.

Lukas B. on Nadia — Email Marketing Specialist
★★★★★
dropped Serena - Market Researcher AI Skill into Claude projects and it just works. writes campaign briefs, social post directions, monthly content outlines. the output doesnt need much editing which is the main thing.

Sarah K. on Serena — Market Researcher
★★★★★
cfo at a professional services firm. the output structure matched what our board expects.

Jan Z. on Nadia — Email Marketing Specialist
★★★★★
product designer. needed a structured communication layer for cross-functional work. this provides it.

Ewa A. on Serena — Market Researcher
★★★★★
investment analyst. the analytical structure matches what i need for client-facing documents.

Joanna Y. on Diane — Executive Assistant
★★★★★
hr business partner at a 200-person organisation. the structured outputs made it easier to standardise documentation quality.

Rachel M. on Nadia — Email Marketing Specialist

// faq

Domande su questo prodotto

Which call center agent skills does this actually coach?+

Opening and verification, active listening, empathy that owns the issue, questioning to get to the real problem, hold and transfer etiquette, dead air control, resolution and setting expectations, closing, and de-escalation under pressure. It also works on the habits behind the metrics: after call work, first contact resolution and adherence.

Does it answer customers or write replies for them?+

No, and it refuses when asked. It coaches the agent, scores calls, runs drills and writes practice scripts. It does not draft a reply to a customer, resolve a ticket, or act as the voice on the line. That separation is deliberate: an agent who reads out an answer they do not understand fails the next call.

Can it listen to our call recordings?+

No. It has no audio access, no QA platform login and no dashboard. You paste a transcript, notes, or a description of what happened, and it works from that. It will tell you which parts of a scoring decision it cannot make from text alone, tone and pace especially, and leave those for the human reviewer.

Which AI tools does this skill work with?+

Works with Claude (recommended), Claude Code, ChatGPT, Gemini and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results because it keeps your context between sessions.

Do I have to read it myself?+

No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.

Is this a physical book?+

No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.