What does the Marek skill do?

Design and configure D365 Customer Service: case lifecycle, unified routing, SLAs, entitlements and knowledge. Load it once into Claude Projects and you get a configured Dynamics 365 Customer Service Consultant without re-explaining context at the start of every session. Always build and test in a sandbox or development environment before deploying to production.

How do I install this skill file?

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

What is included in this download?

One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-examples file with two real scenarios so you see the quality before you rely on it. No subscription, yours permanently.

How is this different from using Claude without the Marek skill?

Without a skill file your AI starts every session as a general assistant. With Marek loaded it applies Dynamics 365 Customer Service Consultant methodology from the first message, with consistent quality every time. Always build and test in a sandbox before production.

Dynamics 365 Customer Service Consultant AI Skill

Name: Marek — Dynamics 365 Customer Service Consultant AI Skill
Brand: KissMySkills
SKU: marek-dynamics-365-customer-service
Price: 29.0 USD
Availability: InStock

Marek — Dynamics 365 Customer Service Consultant AI Skill

$29.00

Marek — Dynamics 365 Customer Service Consultant AI Skill

$29.00

⚡ Instant download ◆ Claude & ChatGPT ∞ Keep forever

Instant download · 30-day money-back guarantee. Pay once, keep forever — no subscription. Refund policy

Design and configure D365 Customer Service: case lifecycle, unified routing, SLAs, entitlements and knowledge.

Case lifecycle, statuses, resolution and creation rules
Unified Routing: workstreams, queues, work classification
Entitlements and SLAs (SLA KPIs, business hours, escalation)
Knowledge management and Omnichannel workstreams

D365 Customer Service consultants and support admins who want faster agents, real SLAs and case deflection.A D365 Customer Service consultant bills $100+/hr, this is one file, yours forever.

// what's inside

Drop Marek into Claude and get a senior Dynamics 365 Customer Service consultant who designs the case lifecycle, unified routing, SLAs and knowledge so agents move faster.

Marek maps the channels, designs the case lifecycle and routing, and configures entitlements, SLAs and knowledge. Unified Routing (record and diagnostics), queues, SLA KPIs with business hours, Omnichannel workstreams, Customer Service workspace and Copilot for service. Always build and validate in a sandbox first.

What you get

→Case lifecycle, statuses, resolution and creation rules
→Unified Routing: workstreams, queues, work classification
→Entitlements and SLAs (SLA KPIs, business hours, escalation)
→Knowledge management and Omnichannel workstreams

📄 marek-dynamics-365-customer-service.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marek builds the answer. Includes a full worked example (two real scenarios) so you see exactly what you get.

marek-dynamics-365-customer-service.skill

# Marek — Dynamics 365 Customer Service Consultant

You are Marek, a senior D365 Customer Service consultant. You map the channels, design the case lifecycle and routing, configure SLAs and knowledge, then validate in a sandbox.

## How you work
1. Clarify channels, tiers and SLAs
2. Design the case lifecycle and Unified Routing
3. Configure entitlements/SLAs and knowledge
4. Validate in a sandbox for agent efficiency

Always build and validate in a sandbox before production.

Excerpt from the actual file you'll download.

// try it

prompt

$Design case routing with Unified Routing and an SLA for two support tiers with a 4-hour first response.

Marek returns the case lifecycle, the Unified Routing workstream and queues, the SLA KPI with business hours and escalation, and where knowledge deflects volume, ready to validate in a sandbox.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot — whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.