Rückerstattungsrichtlinie

Everything sold on KissMySkills.com is digital: single files (skill files, prompts, prompt packs, AI agents and bundles) delivered by download, and the optional Unlimited Access subscription delivered through our connector. Nothing is shipped, so there is nothing to return. Refunds are made to your original payment method.

One rule: 30-day money-back guarantee

Single files. If you are not satisfied with a purchase for any reason, email us within 30 days of the purchase date and we will refund it in full, no questions asked. You do not need to send anything back.

Unlimited Access subscription. The same 30-day guarantee applies to the first paid charge of any plan (Pro $9 per month or $59 per year; Team, 5 seats, $29 per month or $199 per year): email us within 30 days of that first charge and we refund it in full and close the subscription. Later renewal charges are not refundable, except where the law requires otherwise or where we made a billing error. You can cancel at any time to stop the next renewal; access then continues until the end of the period you already paid for. The 7-day free trial requires no payment card and is never charged automatically.

Defective or missing files

If your file is corrupted, incomplete, or the download email never arrived, contact us at any time and we will resend the file or refund you immediately, regardless of the 30-day window.

EU/EEA consumers: right of withdrawal

Under EU consumer law you normally have 14 days to withdraw from a distance contract. For digital content supplied immediately after payment, the statutory right of withdrawal may end once supply begins. Regardless of this, our voluntary 30-day money-back guarantee above applies to every single-file purchase and to the first charge of Unlimited Access, and it is longer than the statutory period. Your statutory rights if the content is not as described are not affected.

How refunds are processed

Refunds are issued to your original payment method, in the currency you paid. Please allow up to 5-10 business days for the refund to appear, depending on your bank or card provider. One refund is granted per order; after a refund, the download link is deactivated.

How to request a refund or support

Email hello@kissmyskills.com with your order number. A note on what did not work for you is welcome but not required. We respond within 1 business day.

This policy applies to all products sold on KissMySkills.com, operated by Dzmitry Pliachko KREAL, ul. Stanisława Drabika 63/19, 52-131 Wrocław, Poland. NIP (VAT ID): PL8992909337 · REGON: 520256406. Email: hello@kissmyskills.com · Phone: +48 699 810 680 (Monday to Friday, 09:00-18:00 CET).