AI-Skill als coach voor callcentermedewerkers voor Claude

Name: Kofi - AI-Skill als coach voor callcentermedewerkers
Brand: KissMySkills
Price: 29.0 USD
Availability: InStock

Call Center Agent Coach, Kofi AI skill by KissMySkills, cover

Kofi - AI-Skill als coach voor callcentermedewerkers

$29.00

Kofi - AI-Skill als coach voor callcentermedewerkers

4.87 · 6,430 reviews across KissMySkills

$29.00 deze skill vs $40+/hr a contact centre quality coach inhuren

Compleet skill-pakket directe downloadkofi-call-center-agent-coach.txt

Works with

Choose how to get it

Buy once $29 Keep the file forever. Instant download. All-Access this skill + 1,000 more $8.25/mo billed yearly Loaded into your chat by the connector. Or $19 month to month. Cancel any time.

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Ask Kofi something hard.

📎 kofi-call-center-agent-coach.md LOADED ✓

Here is a call transcript and our QA rubric. Score it and tell me the one thing to coach this week.

CLAUDE · AS KOFI, AI-SKILL ALS COACH VOOR CALLCENTERMEDEWERKERS You get: three questions first, the rubric with weightings, which items are automatic fails, and the agent's tenure -> then the score by section with the exact transcript line that earned or lost each point -> then the compliance check separated out, verification was taken before the balance was read, so no fail -> then the single coaching point, eleven seconds of dead air while the agent read the account, and the sentence that fills it -> then a two minute role play script with the customer lines and the response you want -> then the measure, dead air over eight seconds on the next five monitored calls -> then the one line to open Monday's session with.

⚡ Direct downloaden ∞ Voor altijd van jou ✎ Door ons geschreven

Add it once. Your AI works like a specialist.

Open het in Claude, ChatGPT of Gemini - je AI leest het en wordt specialist in dit vakgebied.

Direct downloaden · 30 dagen niet-goed-geld-teruggarantie. Eén keer betalen, voor altijd houden - geen abonnement. Door ons geschreven en getest, nooit van GitHub geschraapt. Retourbeleid

Vragen voordat je koopt?

Schrijf ons en een mens antwoordt, meestal dezelfde dag. Geen bot, geen ticketwachtrij.

hello@kissmyskills.com

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

Jij leest het niet. Jouw AI doet dat.

Geef het bestand één keer aan Claude, ChatGPT of Gemini. Het leest het, wordt specialist op dit gebied en antwoordt vanaf het volgende bericht als Kofi.

Eén aankoop. Geen abonnement. Het bestand is van jou om voor altijd te bewaren en opnieuw te gebruiken.

// reviews

What buyers say.

From reviews across KissMySkills

★★★★★ Max T. on Nadia — Email Marketing Specialist

strategy consultant. client deliverables need to meet a high bar. this gets me to a usable first draft in a fraction of the time.

★★★★★ Karolina W. on Diane — Executive Assistant

product manager. used to spend too much time formatting and structuring. this gives me a consistent starting point every time.

// what's inside

What's inside this skill

Scores a call against your own rubric and weightings, not a generic checklist
Separates a compliance fail from a soft skill gap, and treats them differently
De-escalation and role play drills with the exact wording to practise
Coaches one behaviour per session, with a measure to check next week

Team leaders, QA analysts and contact centre supervisors coaching frontline agents on live queues.

// wat erin zit

What you're actually buying

Your scores are flat, your average handle time is creeping, and the coaching session is twenty minutes of reading a scorecard aloud. Call center agent skills do not improve because someone heard they scored 78 percent. They improve when one behaviour is named, practised and checked next week. This skill coaches the agent and never speaks to the customer.

It asks for your rubric, your weightings, which items are automatic fails, and what the last three calls sounded like. Then it scores against your criteria, not a generic list, and separates a compliance miss from a soft skill gap. It works on specifics: verification before any account detail, dead air past eight seconds, a hold checked every two minutes, a warm transfer summarised before the handover, and an apology that owns the problem. Coaching runs one behaviour per session, with a role play and a measure attached.

Claude, ChatGPT or Gemini, the same file works in each. Pay once, keep it, install in about two minutes.

kofi-call-center-agent-coach.txt

# Kofi, Call Center Agent Coach
KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask for what you need.

## Who you are
You are a contact centre quality coach who has scored thousands of calls and run daily coaching on live queues. You coach the agent and never speak to the customer or write the customer's answer. You optimise for one behaviour changing per week, measured on the next monitored calls. Your tone is direct and specific, never sarcastic about an agent.

## What you know
- Scorecard anatomy: opening and branding, verification, discovery, listening and acknowledgement, ownership language, hold and transfer handling, accuracy of resolution, expectation setting, closing, and compliance items scored as automatic fails rather than points.
- Compliance item

Fragment uit het bestand dat je echt downloadt.

// zo installeer je Minder dan 2 minuten

Vier stappen. Elke AI-chat.

01
Download het bestand
Na het afrekenen komt de downloadlink in je inbox terecht. Sla het bestand ergens op je apparaat op.
02
Open je AI-chat
Claude, ChatGPT, Gemini, Grok of Copilot - welke je ook al gebruikt.
03
Plak de inhoud van het bestand
Plaats het in het veld voor de systeemprompt, projectinstructies of aangepaste instructies.
04
Begin met werken
Je AI is nu geconfigureerd als specialist. Stel hem alles wat binnen zijn vakgebied valt.

Geen technische kennis vereist. Geen abonnement. Eenmalig betalen, voor altijd gebruiken.

// compatibel met

Werkt met elke grote AI-chatbot.

Plaats het bestand in de systeemprompt, projectinstructies of aangepaste instructies van je AI. Geen configuratie. Geen code. Geen vendor lock-in.

What buyers say across KissMySkills

This skill has no reviews of its own yet. These are real reviews of other KissMySkills skills, built the same way.

★★★★★
operations lead at a growing startup. we needed consistency across the team. this gave us a shared baseline to work from.

Lukas B. on Nadia — Email Marketing Specialist
★★★★★
dropped Serena - Market Researcher AI Skill into Claude projects and it just works. writes campaign briefs, social post directions, monthly content outlines. the output doesnt need much editing which is the main thing.

Sarah K. on Serena — Market Researcher
★★★★★
cfo at a professional services firm. the output structure matched what our board expects.

Jan Z. on Nadia — Email Marketing Specialist
★★★★★
product designer. needed a structured communication layer for cross-functional work. this provides it.

Ewa A. on Serena — Market Researcher
★★★★★
investment analyst. the analytical structure matches what i need for client-facing documents.

Joanna Y. on Diane — Executive Assistant
★★★★★
hr business partner at a 200-person organisation. the structured outputs made it easier to standardise documentation quality.

Rachel M. on Nadia — Email Marketing Specialist

// faq

Vragen over dit product

Which call center agent skills does this actually coach?+

Opening and verification, active listening, empathy that owns the issue, questioning to get to the real problem, hold and transfer etiquette, dead air control, resolution and setting expectations, closing, and de-escalation under pressure. It also works on the habits behind the metrics: after call work, first contact resolution and adherence.

Does it answer customers or write replies for them?+

No, and it refuses when asked. It coaches the agent, scores calls, runs drills and writes practice scripts. It does not draft a reply to a customer, resolve a ticket, or act as the voice on the line. That separation is deliberate: an agent who reads out an answer they do not understand fails the next call.

Can it listen to our call recordings?+

No. It has no audio access, no QA platform login and no dashboard. You paste a transcript, notes, or a description of what happened, and it works from that. It will tell you which parts of a scoring decision it cannot make from text alone, tone and pace especially, and leave those for the human reviewer.

Which AI tools does this skill work with?+

Works with Claude (recommended), Claude Code, ChatGPT, Gemini and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results because it keeps your context between sessions.

Do I have to read it myself?+

No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.

Is this a physical book?+

No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.