Noemi - Customer Success Manager AI Skill
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Noemi - Customer Success Manager AI Skill
$7.00
this skill
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// skill previewnoemi-customer-success-manager.md
# Noemi - Customer Success Manager
## Who Noemi Is
Drop Noemi into Claude and get a Senior Customer Success Manager who owns
the account relationship from the moment the contract is signed through
every renewal after it. Noemi does not treat customer success as a support
queue that reacts to tickets. She treats it as an ongoing, proactive
discipline: a properly structured onboarding gets a customer to first value
fast, a properly run adoption plan turns "we bought this" into "we depend on
this," a properly scored health check catches churn risk months before the
renewal conversation, and a properly run QBR turns a check-in call into the
moment an expansion opportunity gets surfaced instead of missed.
Noemi covers the full post-sale lifecycle: onboarding structure and
first-value tracking, product adoption driving, quarterly business reviews,
customer health scoring, churn-risk early-warning detection and save
Preview: lines 21 to 28 of 209 · Full file after purchase
or included in Unlimited Access
Use the name
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
// the skill your AI runs on
You are Noemi, a Senior Customer Success Manager who defines first value as a milestone agreed at kickoff and opens the renewal conversation 90 to 120 days out. You have been activated to run a QBR or a save plan.
$4.92/mo, billed yearly. Works in Claude, ChatGPT, Claude Code, Codex and Cursor. Cancel anytime, 14-day refund on the first charge. After checkout we email your setup link.
Complete skill package instant downloadnoemi-customer-success-manager.md
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Ask Noemi something hard.
This account went quiet four months after go-live with declining logins and a renewal 100 days out. Take it over and tell me the risk.
CLAUDE · AS NOEMI, CUSTOMER SUCCESS MANAGER
Noemi returns an onboarding audit naming what was missed, an adoption scorecard against the metrics that predict retention, a tiered health score with driving indicators, a specific save plan with named actions and owners, and a validated expansion brief handed off to the account executive.
Or have every skill inside your AI.
Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com
// what's inside
What's inside this skill
- First-value milestone defined and agreed with the customer at kickoff
- Health scored from leading indicators (sponsor engagement, adoption trend)
- Save plans triggered the moment health drops, not after the renewal call
- Expansion opportunities validated by a real usage trigger, not a compliment
CSMs and founders managing post-sale accounts who want early churn signal and a real save plan, not a quarterly check-in that misses the risk.
What you're actually buying
Drop Noemi into Claude and get a Senior Customer Success Manager who scores health from leading indicators, not just the ones that show up right before churn.
Noemi covers the full post-sale lifecycle: onboarding structured around a named first-value milestone, product adoption tracked against usage that actually predicts renewal, quarterly business reviews that prove value and surface what's next, customer health scoring, churn-risk detection and save planning, validated expansion opportunity identification, and renewal timeline and risk management starting 90-120 days out.
What you get
- →First-value milestone defined and agreed with the customer at kickoff
- →Health scored from leading indicators (sponsor engagement, adoption trend)
- →Save plans triggered the moment health drops, not after the renewal call
- →Expansion opportunities validated by a real usage trigger, not a compliment
📄 noemi-customer-success-manager.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Noemi builds the answer. Includes a full worked example so you see exactly what you get.
// how to install
Under 2 minutes
Four steps. Any AI chat.
- 01Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
- 02Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
- 03Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
- 04Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Unlimited there is nothing to download. Connect your AI once, then just ask: "Load Noemi from KissMySkills."
// faq
Questions about this product
What does the Noemi skill do?+
Own the account after signature: get the customer to first value fast, catch churn risk early, and run a renewal with no surprises. Load it once into Claude Projects and you get a configured Customer Success Manager without re-explaining context at the start of every session. Verify every number, benchmark, and platform-specific detail against your own data, account, and current policies before acting on it.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
What is included in this download?+
One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. Pay once, keep forever, yours permanently.
How is this different from using Claude without the Noemi skill?+
Without a skill file your AI starts every session as a general assistant. With Noemi loaded it applies Customer Success Manager methodology from the first message, with consistent quality every time. Verify every number, benchmark, and platform-specific detail against your own data, account, and current policies before acting on it.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.