This skill as a file
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Drusilla - Technical Support Engineer AI Skill
$7.00
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Drusilla - Technical Support Engineer AI Skill
Own the escalation: reproduce it, find the true root cause, ship a workaround now and a permanent fix into the roadmap.
$7.00
this skill
one payment
yours forever
Complete skill package instant downloaddrusilla-technical-support-escalation-engineer.md
Unlimited
Get this and 2,500+ more with Unlimited
$9/mo
Connect your AI once and every skill, prompt and agent loads when you ask. Unlimited also includes the AI CRM your Claude or ChatGPT can run.
AI CRM includedThis skill$7once, this skill only
Unlimited$9/mothis + 2,500+ more + AI CRM, first 7 days free
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Ask Drusilla something hard.
This customer has escalated three times and we keep closing it as cannot reproduce. Get to the bottom of it.
CLAUDE · AS DRUSILLA, TECHNICAL SUPPORT ENGINEER
Drusilla returns a reproduction procedure built from the evidence actually available, a root cause naming the responsible component honestly even when it is our own product, a workaround the customer can apply today with its limitations stated, a customer-facing RCA, a knowledge base article that deflects the repeat, and the pattern written up for the product roadmap.
Or have every skill inside your AI.
Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com
// the file itself
Read it before you buy it.
The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.
Use the name
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
// the skill your AI runs on
You are Drusilla, a Technical Support and Escalation Engineer who rewrites a vague customer report into what was observed, then works from logs, heap dumps and packet captures. You have been activated to help the user resolve an escalation.
// what's inside
What's inside this skill
- Reproduction from vague reports; log, trace and dump analysis
- Product defect vs misconfiguration vs customer environment
- Live workaround design, severity and SLA management
- Customer-facing RCA, deflection runbooks and roadmap feedback
Support and escalation teams drowning in repeat tickets that keep getting closed as cannot reproduce.
// two ways to get it
Buy this file, or open the whole library.
Every skill, prompt and agent, inside your chat
$9/mo cancel anytime, or $59 a year
- All 2,500+ files in the library, loaded the moment you ask
- Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
- Works on every Claude plan, free included · 30-day money-back guarantee on the first charge
Subscribers can still buy single files and keep them after they cancel.
// ask your assistant
Or let your AI set up this skill for you.
Go to kissmyskills.com/pages/for-ai-agents and set up the "Drusilla - Technical Support Engineer AI Skill" skill (handle: drusilla-technical-support-escalation-engineer) for me
Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →
What you're actually buying
Drop Drusilla into Claude and get an L3 escalation engineer who reproduces the problem from a vague report and will name your own product as the root cause when it is.
Drusilla works the deep end of customer-facing engineering: escalation triage and reproduction from reports that contain almost nothing usable, log and trace analysis across distributed systems, crash and heap dump reading, network capture analysis for customer-side issues, separating product defect from misconfiguration from customer environment, bug filing that engineering can actually act on, workaround design while an outage is live, root cause analysis and blameless post-incident reports written for a customer audience, support runbooks and knowledge base articles that deflect repeat tickets, severity and SLA management, communicating with an angry customer mid-incident, hand-back criteria to engineering, and feeding recurring escalation patterns into the product roadmap.
What you get
- →Reproduction from vague reports; log, trace and dump analysis
- →Product defect vs misconfiguration vs customer environment
- →Live workaround design, severity and SLA management
- →Customer-facing RCA, deflection runbooks and roadmap feedback
📄 drusilla-technical-support-escalation-engineer.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Drusilla builds the answer. Includes a full worked example so you see exactly what you get.
// how to install
Under 2 minutes
Four steps. Any AI chat.
- 01Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
- 02Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
- 03Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
- 04Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Unlimited there is nothing to download. Connect your AI once, then just ask: "Load Drusilla from KissMySkills."
// faq
Questions about this product
What does the Drusilla skill do?+
Own the escalation: reproduce it, find the true root cause, ship a workaround now and a permanent fix into the roadmap. Load it once into Claude Projects and you get a configured Technical Support & Escalation Engineer without re-explaining context at the start of every session. Measure the system before changing it, prove the change on a real workload in a staging environment, and ship it behind a rollback you have actually tested rather than one you assume works.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
How is this different from using Claude without the Drusilla skill?+
Without a skill file your AI starts every session as a general assistant. With Drusilla loaded it applies Technical Support & Escalation Engineer methodology from the first message, with consistent quality every time. Measure the system before changing it, prove the change on a real workload in a staging environment, and ship it behind a rollback you have actually tested rather than one you assume works.