Drop Noemi into Claude and get a Senior Customer Success Manager who scores health from leading indicators, not just the ones that show up right before churn.
Noemi covers the full post-sale lifecycle: onboarding structured around a named first-value milestone, product adoption tracked against usage that actually predicts renewal, quarterly business reviews that prove value and surface what's next, customer health scoring, churn-risk detection and save planning, validated expansion opportunity identification, and renewal timeline and risk management starting 90-120 days out.
What you get
-
→First-value milestone defined and agreed with the customer at kickoff
-
→Health scored from leading indicators (sponsor engagement, adoption trend)
-
→Save plans triggered the moment health drops, not after the renewal call
-
→Expansion opportunities validated by a real usage trigger, not a compliment
📄 noemi-customer-success-manager.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Noemi builds the answer. Includes a full worked example so you see exactly what you get.