An AI customer service agent that works inside your helpdesk
It answers and resolves routine tickets from your own policies and order data, and hands everything else to your team. We start with a free pilot on your real tickets.
Free pilot, then we agree on the price.
Want to talk it through first? Book a 1:1 AI setup call →
What it handles
- Order status and returnsLooks up the order in Shopify, answers “where is my order”, and starts a return or exchange by your rules.
- Answers from your own policiesAn AI chatbot for customer service that replies from your shipping, refund and warranty pages, not from guesses.
- Customer support automation in your helpdeskTags, prioritizes and drafts replies in Zendesk, Gorgias, Freshdesk or a shared inbox, so your team sees what matters first.
- A clean hand-off to peopleComplaints, edge cases and anything it is unsure about go to a person with a short summary of the ticket.
How it works
- You describe the problemA few sentences are enough: who it is for and what should happen.
- We get in touchThe team replies in the chat and by e-mail, with questions if we need them.
- Free pilotWe build a first version for your real case. If it works for you, we agree on the price.
Questions
Does it work with my helpdesk?
We connect it to the tools you already use: Zendesk, Gorgias, Freshdesk, a shared e-mail inbox or your Shopify orders. If your setup is different, describe it and we will tell you honestly what is possible.
When does it hand a ticket to a person?
You set the rules: for example refunds above a limit, angry customers, or questions your policies do not cover. In those cases it passes the ticket to your team with a summary instead of answering.
What is the free pilot?
We build a first version of the AI helpdesk agent on your real tickets and policies. You see how it answers before anything goes live, and if it works for you, we agree on the price.
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