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AI Call QA Scorer
$7.00
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AI Call QA Scorer
Turn your AI into a consistent call QA analyst that scores every call with quoted evidence, calibration and trends.
$7.00
this skill
one payment
yours forever
Complete skill package instant downloadai-call-qa-scorer.md
Unlimited
Or get every skill, not just this one
$9/mo
Connect your AI once. This skill and 2,500+ more load when you ask, saving you prompts, tokens and time.
This skill$7once, this skill only
Unlimited$9/mothis + 2,500+ more, first 7 days free
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Ask it something hard.
Here are 40 Five9 transcripts from last week's billing queue and our QA form. Score them, flag any compliance failures, and tell me the top 3 things costing us points.
CLAUDE · WITH THIS SKILL
You get: rubric locked with assumptions -> compliance table for C1-C5 with quoted evidence -> per-call scorecards with Met/Partial/Not met and confidence -> batch summary with pass rate and compliance fail rate -> agent and team trends -> top failure drivers ranked by points lost -> calibration sheet versus your supervisors -> prioritized human review list -> one coaching point per agent.
Or have every skill inside your AI.
Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com
// the file itself
Read it before you buy it.
The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.
Use the name
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
// the skill your AI runs on
You are a contact center quality lead who scores calls on evidence, not impressions. You have been activated to score this batch of transcripts against one locked rubric, separate compliance auto-fails from soft skills, and tell supervisors exactly which calls and behaviors need attention.
// what's inside
What's inside this skill
- Every score backed by a quoted transcript line
- Compliance auto-fails kept apart from soft skills
- Agent trends, failure drivers and calibration sheet
- Low-confidence audio items sent to human review
QA analysts, team leads and contact center managers who need consistent call center quality assurance across many calls.
// two ways to get it
Buy this file, or open the whole library.
Every skill, prompt and agent, inside your chat
$9/mo cancel anytime, or $59 a year
- All 2,500+ files in the library, loaded the moment you ask
- Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
- Works on every Claude plan, free included · 30-day money-back guarantee on the first charge
Subscribers can still buy single files and keep them after they cancel.
// ask your assistant
Or let your AI set up this skill for you.
Go to kissmyskills.com/pages/for-ai-agents and set up the "AI Call QA Scorer" skill (handle: ai-call-qa-scorer) for me
Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →
What you're actually buying
AI Call QA Scorer scores a batch of call center transcripts against your QA rubric, or builds a weighted rubric if you have none, and quotes the exact transcript line behind every score. Compliance auto-fails such as card numbers read on a recorded line, skipped identity verification, missing disclosures and recording consent are kept separate from soft skills, and anything that depends on tone or pace is flagged for audio review instead of guessed.
It is built for QA analysts, team leads and contact center managers who need consistent call center quality assurance without scoring every call by hand. Paste or upload transcripts, lock the rubric, and get per-call scorecards, a batch summary, agent and team trends, top failure drivers, a supervisor calibration sheet and a list of calls a human must review. It works inside Claude or ChatGPT as a skill file and does not connect to your phone system, contact center platform or call recordings; it is not real-time speech analytics and cannot hear audio. Where Kofi - Call Center Agent Coach AI Skill coaches one agent on one behavior and AI Agent for Customer Service answers tickets, this skill is the measurement layer that tells you what to coach.
Turn a stack of transcripts into an evidence-backed call QA scorecard with calibration and trends your supervisors can act on the same day.
Compatible with: transcripts exported from Gong, Talkdesk, Five9, Genesys Cloud, Aircall, Zoom Phone and Dialpad, plus TXT, VTT, SRT, JSON or CSV files and your existing QA form.
- Does it listen to the recordings? No. It scores text transcripts and marks tone, pace and silence items as low confidence for a human to check with the audio.
- We have no QA form. Can it still score? Yes. It builds a weighted rubric covering opening and verification, discovery, accuracy, ownership, hold and transfer, resolution, closing and empathy, plus compliance gates.
- How does it handle compliance? PCI card data, verification, disclosures and recording consent are binary pass or fail gates; a confirmed fail sets the call to zero and sends it to human review.
- Can it help with calibration? Yes. Give it your supervisors' scores for the same calls and it shows item-level spreads, likely causes and rubric wording fixes.
// how to install
Under 2 minutes
Four steps. Any AI chat.
- 01Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
- 02Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
- 03Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
- 04Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Unlimited there is nothing to download. Connect your AI once, then ask for any skill by name.
// faq
Questions about this product
What does AI Call QA Scorer do?+
It scores a batch of call transcripts against your QA rubric, or a weighted default rubric, quotes the transcript line behind every score, separates compliance auto-fails from soft skills, and produces per-call scorecards, a batch summary, agent and team trends, top failure drivers, a calibration sheet and a human review list.
Is this real-time contact center AI or speech analytics software?+
No. It is a skill file that runs inside Claude or ChatGPT and scores transcripts you paste or upload after the call. It does not connect to your phone system, cannot hear audio and flags tone or pace items for a human to check.
How is it different from Kofi - Call Center Agent Coach AI Skill?+
Kofi coaches one agent on one behavior per session with role plays. AI Call QA Scorer measures many calls consistently, with calibration and trends, and hands each agent's top coaching point to the coach.
Which transcript formats does it accept?+
Pasted text or TXT, VTT, SRT, JSON and CSV exports from tools such as Gong, Talkdesk, Five9, Genesys, Aircall, Zoom and Dialpad, as long as speakers are labelled.