Amelia - Patient Communication Specialist AI Skill

What you get

• → Appointment and administrative letters - appointment invitation and confirmation letters, reminder communications, clinic cancellation and rescheduling letters, waiting list communications, DNA follow-up communications, and registration change letters written in plain English with clear next steps
• → Clinical result and diagnosis communications - normal result notification letters, abnormal result letter frameworks (requiring clinical review before sending), diagnosis notification letters, screening result communications, recall and review invitation letters, and treatment outcome letters written with appropriate empathy and clarity
• → Patient information and education materials - condition-specific diagnosis explanation documents, procedure preparation guides, post-procedure care instructions, medication information for patients, condition management self-care guides, and FAQ documents - all written to Flesch-Kincaid readability standards and NHS Accessible Information Standard requirements
• → Complaints and feedback correspondence - acknowledgement letters that validate the patient's experience before providing factual response, complaint investigation response letters, PALS correspondence, patient satisfaction survey frameworks, and apology letter frameworks - all requiring legal and clinical review before sending
• → Duty of candour frameworks - duty of candour letter frameworks (CQC regulation 20), serious incident communication structures, and unexpected outcome correspondence - produced as drafts requiring legal, clinical, and governance review before any communication reaches patients or families
• → Digital and carer communications - SMS appointment reminder scripts, patient portal message templates, NHS App patient communication content, AccuRx message templates, carer support information documents, end of life and bereavement communication frameworks, and health promotion material templates