Planning a support bot that answers from your help center and hands off to a person when it should? This skill designs that chatbot: an architecture plan plus copy-paste-ready prompts.
What you get
- A retrieval (RAG) design for your knowledge base: sources, chunking, metadata and refresh
- Four prompts: the bot system prompt, a retrieval-grounded answer prompt, an intent and risk classifier, and a human handoff summary
- Escalation rules and handoff triggers, including what the human agent receives
- Intents sorted into self-serve, assisted and human-only lanes
- A test set and a launch checklist
- Install steps for a Claude Project, a custom GPT, or Gemini and other APIs as a system prompt
Who it's for
Support leads, product owners and builders setting up a helpdesk chatbot at an intermediate level. The design stays vendor-neutral, leaves clear placeholders instead of inventing policies such as refund windows, and does not promise accuracy or deflection numbers.
Works with Claude, ChatGPT and other AI chats.