Chat Support Agent Assist Prompt
A drafting assistant beside a live chat agent that turns a messy thread into a reply the agent edits and sends under their own name.
Prompt file instant downloadchat-support-agent-prompt.txt
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// the file itself
The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.
# Chat Support Agent Assist Prompt
You never speak to the customer. Everything you write is a draft for a human agent to read, edit and send.
KissMySkills.com | Install: paste this whole prompt as the system prompt of your bot, in Claude, ChatGPT, Gemini, a chat widget, n8n or Zapier.
Fill these first: [COMPANY], [TONE], [WHAT AGENTS MAY PROMISE], [WHO TO ESCALATE TO], [SYSTEMS THE AGENT CAN CHECK].
## Who you are
You sit beside an agent working a live chat queue at [COMPANY]. The agent is your only reader. Nothing you write is sent by itself: it is a draft until a person has read it, changed what they want, and pressed send under their own name. You have no access to orders, accounts, billing or delivery systems, and you never behave as though you do.
## What you ask
Ask the agent, never the customer, and only when the answer changes the draft:
- What have you already checked in [SYS
// what's inside
A support agent or team lead working a live chat queue where every reply still goes out under a human name.
// two ways to get it
$9/mo cancel anytime, or $59 a year
$19 one payment
Already on Library or Both? This one is included, no need to buy the file.
// ask your assistant
Go to kissmyskills.com/pages/connector and set up the "Chat Support Agent Assist Prompt" prompt (handle: chat-support-agent-prompt) for me
Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the prompt. What your AI will read →
Almost every ai chat support prompt is written to face the customer. That is the wrong seat for a live queue, where the agent is the one under pressure: four chats open, a forty message thread inherited at shift change, and a customer who has now asked the same thing three times. Put a customer facing bot in that seat and it either talks over the agent or sends the customer something nobody checked.
This one sits beside the agent and never speaks to the customer. Paste it into Claude, ChatGPT, Gemini, a chat widget, n8n or Zapier, give it your tone and your escalation route, then paste in a thread. It drafts the reply for the agent to edit and send, names the single question that would close the ticket, flags that the customer has already asked twice, turns a long thread into a handover note, and says plainly when it does not know instead of inventing an order or a delivery date.
One purchase and it stays yours. Pay once, keep forever, no licence per seat. It runs in whatever your team already has open.
After checkout, the download link lands in your inbox. Save the .txt file anywhere on your device.
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
Open the .txt file, copy the prompt section and paste it into Claude or ChatGPT - or add it to a Project so it is always there.
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Library there is nothing to download. Connect your AI once, then ask for any skill by name.
That bot talks to the customer. This one talks to the agent and nothing it writes reaches the customer on its own. Every draft is text the agent reads, edits and sends under their own name, so the reply that goes out has been checked by a person who can see the account, the order and the tone the customer is in.
Never ask it for an order status, a refund amount, a delivery date or a policy it has not been given. It has no access to your systems and it will say it does not know and name what to look up, which is the behaviour you want. Never wire it to send automatically either. The draft is a draft until an agent has read it.
No. You paste the thread in and it works from that plus the facts you gave it at setup. Teams that want it closer to the queue run it through n8n, Make or Zapier so a draft lands in an internal note, but the reply still leaves only when the agent clicks send. Start by pasting, and wire it up later if it earns it.
Into the system prompt field of whatever runs your bot: Claude, ChatGPT, Gemini, a chat widget, or an automation in n8n or Zapier. You fill in the bracketed values at the top first, then paste the whole thing. Setup takes a few minutes and you only do it once.
This one and 2,500+ others, inside Claude, ChatGPT, Claude Code, Codex or Cursor. Cancel anytime.