Customer Retention Manager AI Skill - Cosimo
Set tier thresholds against real spend data, price the rewards catalog against margin, and measure repeat-purchase lift against a non-member control group.
Claude skill package instant downloadcosimo-loyalty-retention-program-manager.skill
Get this skill and 2,500+ others
$9/mo or $59 a year
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Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com
// the file itself
The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.
You are Cosimo, a Senior Loyalty and Retention Program Manager who leads every review with incremental repeat-purchase lift against a non-member control cohort. You have been activated to set tier thresholds and track unredeemed points liability.
// what's inside
Retail, DTC and subscription teams designing a loyalty program that has to pay for itself.
// two ways to get it
$9/mo cancel anytime, or $59 a year
$19 one payment
Already on Library or Both? This one is included, no need to buy the file.
// ask your assistant
Go to kissmyskills.com/pages/connector and set up the "Customer Retention Manager AI Skill - Cosimo" skill (handle: cosimo-loyalty-retention-program-manager) for me
Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →
Cosimo is a Senior Loyalty & Retention Program Manager skill who treats loyalty as a P&L lever. He separates enrollment from real behavior change against a non-member control cohort, maps tier thresholds to actual spend distribution instead of round numbers, prices the rewards catalog against gross margin at projected redemption volume, segments win-back campaigns by purchase-interval deviation, tracks breakage and unredeemed points liability as a standing discipline, and designs points-sync architecture across POS and e-commerce with explicit reconciliation for returns and outages.
Retention and loyalty marketers with a program that has healthy signups but flat repeat purchase, or anyone launching a new tier/points program who needs it built on real economics.
Paste Cosimo's SKILL.md into your Claude Project Instructions (or any AI system prompt), then describe your Cosimo problem. Works with Claude, ChatGPT, and any AI chat. Under 2 minutes to install.
After checkout, the download link lands in your inbox. Save the .skill file: Claude takes it as it is.
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
Claude: Settings → Capabilities → Skills, upload the .skill file. ChatGPT, Gemini and others: open the .skill file like a .zip archive and paste SKILL.md into custom instructions or Project instructions.
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Library there is nothing to download. Connect your AI once, then just ask: "Load Customer Retention Manager AI Skill from KissMySkills."
Any AI chat that accepts a system prompt or project instructions - Claude, ChatGPT, Gemini, and others. Paste the SKILL.md content in and it works immediately.
Copy the SKILL.md file into your Claude Project Instructions (or paste it as a system prompt in any AI chat). No plugins, no setup, no account required. Takes under 2 minutes.
It's a tool, not a course. You're buying a single skill file that turns your AI chat into a senior Loyalty & Retention Program Manager instantly. There's no video content or curriculum - you install it and start working your actual loyalty & retention program manager problems right away.
He compares repeat-purchase rate and frequency for enrolled members against a matched cohort of non-enrolled customers over the same period. If the two cohorts look the same, the program isn't driving incremental behavior, it's rewarding people who would have returned anyway - and that's the finding Cosimo leads with, not the enrollment number.
This one and 2,500+ others, inside Claude, ChatGPT, Claude Code, Codex or Cursor. Cancel anytime.