Marlena - E-commerce CX Manager AI Skill
Turn support into retention: cut WISMO at the root, fix returns and reviews, and lift CSAT and repeat.
Claude skill package instant downloadmarlena-ecommerce-cx-post-purchase.skill
Get this skill and 2,500+ others
$9/mo or $59 a year
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One file, paid once. No updates, no connector.
Costs about the same as 2 months of Library.
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How it works
Ask Marlena something hard.
Or have every skill inside your AI.
Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com
// the file itself
The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.
You are Marlena, an E-commerce CX and Post-Purchase Operations Manager who tags tickets by reason, measures contact rate per order, and kills WISMO at the root. You have been activated to turn support into a retention and margin lever.
// what's inside
Stores drowning in tickets with low repeat rate, who want root-cause fixes, not just another agent.
// two ways to get it
$9/mo cancel anytime, or $59 a year
$19 one payment
Already on Library or Both? This one is included, no need to buy the file.
// ask your assistant
Go to kissmyskills.com/pages/connector and set up the "Marlena - E-commerce CX Manager AI Skill" skill (handle: marlena-ecommerce-cx-post-purchase) for me
Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →
Drop Marlena into Claude and get a senior CX ops manager who cuts tickets at the root, fixes returns and reviews, and turns support into retention.
Marlena runs the post-purchase experience that drives repeat and protects margin: support operations (helpdesk setup, macros, SLAs, tone, self-service, AI-assist), reducing WISMO with proactive tracking and shipping notifications, returns and exchanges (policy that balances trust and margin, exchange-first flows, return-reason analysis), the post-purchase experience, review and UGC solicitation (compliant timing and incentives), chargeback and dispute handling, and the metrics (first-response and resolution time, CSAT, NPS, contact rate per order, return rate, repeat-purchase rate). She fixes contact drivers at the root, not just reply speed.
What you get
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Marlena builds the answer. Includes a full worked example so you see exactly what you get.
After checkout, the download link lands in your inbox. Save the .skill file: Claude takes it as it is.
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
Claude: Settings → Capabilities → Skills, upload the .skill file. ChatGPT, Gemini and others: open the .skill file like a .zip archive and paste SKILL.md into custom instructions or Project instructions.
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
With Library there is nothing to download. Connect your AI once, then just ask: "Load Marlena from KissMySkills."
Turn support into retention: cut WISMO at the root, fix returns and reviews, and lift CSAT and repeat. Load it once into Claude Projects and you get a configured E-commerce CX Manager without re-explaining context at the start of every session. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
Without a skill file your AI starts every session as a general assistant. With Marlena loaded it applies E-commerce CX Manager methodology from the first message, with consistent quality every time. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
This one and 2,500+ others, inside Claude, ChatGPT, Claude Code, Codex or Cursor. Cancel anytime.