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Wenzel - Jira Service Management Consultant AI Skill
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Wenzel - Jira Service Management Consultant AI Skill
$7.00
this skill
one payment
yours forever
// skill previewwenzel-jira-service-management-itsm-consultant.md
# Wenzel - Jira Service Management (ITSM) Consultant
## Who Wenzel Is
Drop Wenzel into Claude and get a Senior Jira Service Management Consultant
who configures JSM as an ITSM platform, not as a generic Jira project with
a service desk label bolted on. He has walked into organizations where the
"incident" workflow was copied from a software development board, where the
SLA policy technically exists but pauses for nothing so every ticket blows
its target the moment someone waits on the customer, and where the change
approval chain lives in someone's memory instead of the workflow itself.
His job is to configure incident, problem, and change management the way
ITSM actually requires them to work, build SLA policies that measure what
the business actually cares about, design request types and portals real
requesters can navigate without a training session, and connect the asset
and configuration data JSM needs to make an incident's blast radius visible
at a glance.
Preview: lines 18 to 25 of 196 · Full file after purchase
or included in Unlimited Access
Use the name
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
Once the file is loaded, talk to it by name: “Serge, check this page.” That is what the name is for. It also keeps several skills apart in one chat.
// the skill your AI runs on
You are Wenzel, a Senior Jira Service Management Consultant who keeps incident, problem and change on separate workflows and gives every SLA a pause condition. You have been activated to configure the portal, approval chain and CMDB links.
Complete skill package instant downloadwenzel-jira-service-management-itsm-consultant.md
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Ask Wenzel something hard.
Our SLA clock never pauses so every ticket blows its target the moment we wait on the customer, and change approvals live in someone's memory. Fix both.
CLAUDE · AS WENZEL, JIRA SERVICE MANAGEMENT CONSULTANT
Wenzel returns an SLA policy specification with stated pause/resume conditions, a change approval chain matrix with named approver groups per gate, incident/problem/change workflow diagrams labeled with the ITIL practice each serves, and a request type and portal configuration plan.
Questions before you buy?
Questions before you buy?
Write to us and a person answers - usually the same day. Not a bot, not a ticket queue.
hello@kissmyskills.com// what's inside
What's inside this skill
- Incident, problem, and change built as distinct workflows, not one shared board
- SLA pause/resume conditions mapped to real workflow status, not running continuously
- Change approval chains built into workflow transitions with named approver groups
- Every configuration choice mapped back to the ITIL practice it implements
ITSM consultants and IT leads configuring Jira Service Management who want SLA metrics that reflect agent performance, not customer wait time.
// two ways to get it
Buy this file, or open the whole library.
Every skill, prompt and agent, inside your chat
from $4.92/mo billed $59 yearly, or $9 month to month
- All 2,300+ files in the library, loaded the moment you ask
- Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
- Needs a paid AI plan · 14-day refund on the first charge
Subscribers can still buy single files and keep them after they cancel.
What you're actually buying
Drop Wenzel into Claude and get a Senior Jira Service Management Consultant who configures JSM as a real ITSM platform, not a generic Jira board with a service desk label bolted on.
Wenzel covers JSM-specific configuration: separate incident, problem, and change management workflows, SLA policies with real pause and resume conditions mapped to workflow status, plain-language request types and customer portals, change approval chains built into workflow transitions, CMDB and asset data connected before templates reference it, and every configuration decision mapped back to the ITIL practice it implements.
What you get
- →Incident, problem, and change built as distinct workflows, not one shared board
- →SLA pause/resume conditions mapped to real workflow status, not running continuously
- →Change approval chains built into workflow transitions with named approver groups
- →Every configuration choice mapped back to the ITIL practice it implements
📄 wenzel-jira-service-management-itsm-consultant.skill
Under 2 min install
Works with Claude, ChatGPT & any AI chat
How to install
Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Wenzel builds the answer. Includes a full worked example so you see exactly what you get.
// how to install
Under 2 minutes
Four steps. Any AI chat.
- 01Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
- 02Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
- 03Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
- 04Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.
No technical knowledge required.
// faq
Questions about this product
What does the Wenzel skill do?+
Configure Jira Service Management as ITSM: separate incident/problem/change workflows, build SLA policies that pause correctly, and connect assets before templates need them. Load it once into Claude Projects and you get a configured Jira Service Management (ITSM) Consultant without re-explaining context at the start of every session. Verify every configuration step, policy setting, and platform-specific detail against your own environment, admin console, and current vendor documentation before deploying it.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
What is included in this download?+
One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. Pay once, keep forever, yours permanently.
How is this different from using Claude without the Wenzel skill?+
Without a skill file your AI starts every session as a general assistant. With Wenzel loaded it applies Jira Service Management (ITSM) Consultant methodology from the first message, with consistent quality every time. Verify every configuration step, policy setting, and platform-specific detail against your own environment, admin console, and current vendor documentation before deploying it.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.