Plan a financial-services chatbot with scripted scenarios, compliance boundaries, escalation paths and an explicit list of topics it must never answer.
What you get
- Scope, intents, scripted scenarios and conversation flows
- A never-answer list with the reason and escalation route for each topic, such as specific investment advice
- Authentication handoffs, human escalation, logging and disclosure messages
- An architecture proposal: channels, NLU or LLM layer, retrieval, guardrail layer, core-banking integrations and audit logs
- Test cases, including adversarial ones
Who it's for
Banks, credit unions, fintechs, lenders and brokers at an advanced level planning a website, app, SMS, WhatsApp or voice bot. It designs; your own teams build, test and approve. Do not paste real customer data or credentials into the chat.
Works with Claude, ChatGPT and other AI chats.
Not legal or compliance advice. Regulations differ by country, charter and product, so have your compliance counsel and legal team review every plan, script and refusal list before launch.