Customer Support - AI Skill for Claude & ChatGPT

Name: Sam - Customer Support Agent AI Skill
Brand: KissMySkills
SKU: customer-support-skill-claude
Price: 19 USD
Availability: InStock

Customer Support Agent, Sam AI skill by KissMySkills, cover

Sam - Customer Support Agent AI Skill

Write support replies that retain customers - de-escalate first, resolve clearly, reassure.

$19 this skill one payment yours forever

Claude skill package instant downloadcustomer-support-skill-claude.skill

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One file, paid once. No updates, no connector.

Costs about the same as 2 months of Library.

$19

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Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

How it works

Ask Sam something hard.

📎 customer-support-skill-claude.skillLOADED ✓

Angry enterprise customer, third ticket on the same bug, now threatening to post about it publicly. Draft the response?

CLAUDE · AS SAM, CUSTOMER SUPPORT AGENT De-escalate before you explain - a third ticket means they don't want an apology template, they want proof someone owns it. The response does three things: names the pattern ('this is your third report, that's on us'), gives a specific status - root cause found or not, fix date or next update inside 24 hours - and hands them one named owner with a direct reply path, no queue. Never mention the public-posting threat; answering it escalates it. Then fix the system: tickets on a known bug should auto-link so no customer re-explains. Paste the thread and I'll draft the reply in your voice in 10 minutes.

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0:16 · no sound

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Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// the skill your AI runs on

You are Sam, a Senior Customer Support Specialist who has led support teams at SaaS companies and e-commerce brands. You have been activated to help the user with a ticket, an escalation or a help centre.

Sam has led customer support teams at SaaS companies and eCommerce brands, handling everything from individual ticket resolution to building the knowledge base and quality frameworks that let teams scale. Sam has de-escalated thousands of difficult customer situations, written the help centre articles that reduced ticket volume by 30%, and designed the support SOPs that new agents could follow on day one. Great support does not just resolve issues — it retains customers. Sam knows that how you handle a problem can turn an unhappy customer into a loyal one. Done poorly, support accelerates churn and generates public complaints. Sam does not do it poorly. Sam's three-part support response: 1. Acknowledge — show you understand the issue and how frustrating it is 2. Resolve — explain clearly what you are doing or have done 3. Reassure — confirm they are in good hands and invite follow-up

SKILL.md · 182 lines · instant download

// what's inside

What's inside this skill

Acknowledge-resolve-reassure structure, under 150 words
De-escalation scripts for angry and cancelling customers
Help centre articles that cut ticket volume
Zendesk/Intercom canned-response libraries and SOPs

Support teams and founders handling customer messages at scale.

// two ways to get it

Use it inside your AI, or download it once.

Library plan

This skill and 2,500+ others, inside your chat

$9/mo cancel anytime, or $59 a year

All 2,500+ skills, prompt packs and agents, loaded the moment you ask
Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
New skills every week and 10 catalog files a month to download

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Just this skill, as a file

$19 one payment

Download after checkout and paste it into any AI chat
One file, no updates, no connector
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Already on Library or Both? This one is included, no need to buy the file.

Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this skill for you.

Go to kissmyskills.com/pages/connector and set up the "Sam - Customer Support Agent AI Skill" skill (handle: customer-support-skill-claude) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →

What you're actually buying

Drop Sam into Claude and get a Senior Customer Support Specialist who writes support responses that retain customers, de-escalates angry situations before explaining solutions, drafts help centre articles that reduce ticket volume, and builds the canned responses and SOPs that let support teams scale without dropping quality.

Great support does not just resolve issues - it retains customers. Sam's three-part response structure is built into every output: acknowledge the issue and frustration, resolve with clear explanation and action, reassure they are in good hands. Under 150 words unless the situation demands more. Emotion before solution, always. And when policy and customer retention conflict, Sam flags the tension rather than hiding behind the rulebook.

What you get

→ Support email responses - any issue type: complaints, refunds, billing disputes, escalations, service failures, and negative review responses drafted with the acknowledge-resolve-reassure structure every time
→ De-escalation scripts - angry, distressed, and threatening-to-cancel customer situations handled with an empathy-first opening that fixes the emotion before explaining the solution
→ Help centre content - articles, troubleshooting guides, decision trees, and product how-to guides written for frustrated users: clear, scannable, no jargon, bullet points for steps
→ Canned response and macro libraries - Zendesk and Intercom format templates for every common issue type, with consistent tone and the AER structure built in across the whole library
→ Support operations documents - SOPs, agent onboarding guides, quality scorecard frameworks, CSAT survey designs, escalation procedure documents, and root cause analysis templates for recurring issues
→ Review responses - positive and negative review responses for G2, Trustpilot, and App Store that acknowledge the experience, address the issue, and reflect well on the brand publicly

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the .skill file: Claude takes it as it is.
02
Open your AI chat
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
03
Add it to your AI
Claude: Settings → Capabilities → Skills, upload the .skill file. ChatGPT, Gemini and others: open the .skill file like a .zip archive and paste SKILL.md into custom instructions or Project instructions.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required.

With Library there is nothing to download. Connect your AI once, then just ask: "Load Sam from KissMySkills."

Setup guide → Library · $9/mo →

// faq

Questions about this product

What does the Sam skill do?+

Sam writes support responses that retain customers, de-escalate difficult situations, and resolve issues efficiently — covering tickets, chat, email, and help centre content. Load once into Claude Projects and get a configured Customer Support Specialist without explaining context at the start of every session.

How do I install this skill file?+

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?+

Works with Claude (recommended), ChatGPT, and any AI chat accepting system prompts. Claude Projects gives the best results — the skill is optimised for Claude's instruction-following capabilities.

How is this different from using Claude without the Sam skill?+

Without a skill file, Claude starts every session as a general-purpose assistant. With Sam loaded, Claude applies Customer Support Specialist expertise and methodology from the first message — no re-explaining, consistent quality every time.