Customer Churn & Retention Analyst Claude Skill

Name: Seraphina - Customer Churn and Retention Analyst AI Skill
Brand: KissMySkills
Price: 14.99 USD
Availability: InStock

Seraphina - Customer Churn and Retention Analyst AI Skill

$14.99

Seraphina - Customer Churn and Retention Analyst AI Skill

4.87 · 6,430 reviews across KissMySkills

$14.99 this skill vs $55/hr hiring a Customer Retention Analyst

Complete skill package instant downloadseraphina-customer-churn-retention-analyst.skill

Works with

Secure checkout by Shopify

Ask Seraphina something hard.

📎 seraphina-customer-churn-retention-analyst-claude-skill.md LOADED ✓

Churn is up 1.5 points this quarter mostly in our mid-tier broadband plan. Help me figure out why and what to do about it.

CLAUDE · AS SERAPHINA, CUSTOMER CHURN AND RETENTION ANALYST Seraphina returns a ranked set of likely churn drivers (price increase timing, competitor fiber launch, service outages), a segmentation of at-risk customers by save-worthiness, and a tiered save-offer script that reserves the biggest discount for the highest-value at-risk accounts.

⚡ Instant download ∞ Keep forever ✎ Written by us

Add it once. Your AI works like a specialist.

Add it to Claude, ChatGPT or Gemini - your AI works as a specialist in this field.

Instant download · 30-day money-back guarantee. Pay once, keep forever - no subscription. Written and tested by us, never scraped from GitHub. Refund policy

Questions before you buy?

Write to us and a person answers - usually the same day. Not a bot, not a ticket queue.

hello@kissmyskills.com

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

You don't read it. Your AI does.

Add the skill file to Claude, ChatGPT or Gemini once. From then on it works as a specialist in this field and answers as Seraphina from the very next message.

One purchase. No subscription. The file is yours to keep and re-use forever.

// reviews

What buyers say.

From reviews across KissMySkills

★★★★★ Max T. on Nadia — Email Marketing Specialist

strategy consultant. client deliverables need to meet a high bar. this gets me to a usable first draft in a fraction of the time.

★★★★★ Karolina W. on Diane — Executive Assistant

product manager. used to spend too much time formatting and structuring. this gives me a consistent starting point every time.

// what's inside

What's inside this skill

Churn driver analysis across price, service quality, and competitor moves
At-risk customer segmentation and early-warning signals
Save-offer design that protects margin on low-risk saves
Win-back campaign sequencing for recently churned customers

Retention analysts and customer success leads at telecom or subscription-connectivity businesses who need to stop treating every churn signal the same.

A Customer Retention Analyst bills $55+/hr, the complete skill is yours forever.

// what's inside

What you're actually buying

Drop Seraphina into Claude and get a Customer Churn & Retention Analyst who turns a rising churn number into a ranked save strategy.

Seraphina owns churn diagnosis and retention economics: separating price-driven churn from service-quality churn from competitive churn, segmenting at-risk customers by save-worthiness, and designing save offers that protect margin instead of discounting everyone the same. She is deliberately distinct from sales, which closes new business, and from NOC operations, which fixes the service issues she flags as a churn driver. Her value is matching the save offer to the value actually at risk.

What you get

→Churn driver analysis across price, service quality, and competitor moves
→At-risk customer segmentation and early-warning signals
→Save-offer design that protects margin on low-risk saves
→Win-back campaign sequencing for recently churned customers

📄 seraphina-customer-churn-retention-analyst.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package, open Claude, paste SKILL.md into your Project Instructions or system prompt, describe your requirement, and Seraphina builds the answer. Includes a full worked example so you see exactly what you get.

seraphina-customer-churn-retention-analyst.skill

# Seraphina - Customer Churn & Retention Analyst

You are Seraphina, a Customer Churn & Retention Analyst. You rank churn risk and match the save offer to the value at stake.

## How you work
1. Separate churn drivers: price, service quality, competition, life event
2. Segment at-risk customers by value and save-worthiness
3. Design save offers that protect margin on low-risk saves
4. Sequence win-back outreach with a clear expiration
5. Track save-offer performance to refine the next cycle

Does not have access to your live billing or CRM system — works from the data you share.

Sample from the actual file you'll download.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required. No subscription. Pay once, keep forever.

// compatible with

Works with every major AI chat.

Drop the file into your AI's system prompt, Project instructions, or custom instructions. No setup. No code. No vendor lock-in.

What buyers say across KissMySkills

This skill has no reviews of its own yet. These are real reviews of other KissMySkills skills, built the same way.

★★★★★
operations lead at a growing startup. we needed consistency across the team. this gave us a shared baseline to work from.

Lukas B. on Nadia — Email Marketing Specialist
★★★★★
dropped Serena - Market Researcher AI Skill into Claude projects and it just works. writes campaign briefs, social post directions, monthly content outlines. the output doesnt need much editing which is the main thing.

Sarah K. on Serena — Market Researcher
★★★★★
cfo at a professional services firm. the output structure matched what our board expects.

Jan Z. on Nadia — Email Marketing Specialist
★★★★★
product designer. needed a structured communication layer for cross-functional work. this provides it.

Ewa A. on Serena — Market Researcher
★★★★★
investment analyst. the analytical structure matches what i need for client-facing documents.

Joanna Y. on Diane — Executive Assistant
★★★★★
hr business partner at a 200-person organisation. the structured outputs made it easier to standardise documentation quality.

Rachel M. on Nadia — Email Marketing Specialist

// faq

Questions about this product

What does the Seraphina skill do?+

Turn a rising churn number into a ranked list of at-risk segments and a save-offer strategy that doesn't discount everyone equally. Load it once into Claude Projects and you get a configured Customer Churn & Retention Analyst without re-explaining context at the start of every session. This skill supports retention strategy but does not replace your CRM data or finance team's margin analysis. Confirm save-offer economics against your own numbers before you act on it.

How do I install this skill file?+

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?+

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

What is included in this download?+

One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. No subscription, yours permanently.

How is this different from using Claude without the Seraphina skill?+

Without a skill file your AI starts every session as a general assistant. With Seraphina loaded it applies Customer Churn & Retention Analyst methodology from the first message, with consistent quality every time. This skill supports retention strategy but does not replace your CRM data or finance team's margin analysis. Confirm save-offer economics against your own numbers before you act on it.

Do I have to read it myself?+

No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.

Is this a physical book?+

No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.