Kofi - 客服中心專員教練 AI Skill
$29.00
特價
$29.00
原價
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Kofi - 客服中心專員教練 AI Skill
$29.00
this skill
vs
$40+/hr
hiring a contact centre quality coach
Complete skill package instant downloadkofi-call-center-agent-coach.txt
Choose how to get it
Start All-Access, from $8.25/mo$99 a year, or $19 a month. 14-day refund on the first charge.
// all-access
You do not download skills. Your AI fetches them.
The KissMySkills connector is a small server your AI chat talks to. Add it once to Claude, ChatGPT, Claude Code or Cursor. From then on, any of our 1,000+ skills is one sentence away.
- 01Add the connector. Settings, Connectors, paste one link. A minute.
- 02Sign in once. The email from your subscription. Nothing installs.
- 03Ask for a skill. "Load Kofi." It arrives in the conversation and your AI answers as that specialist.
$99/yr $8.25 a month
$19/mo month to month
Every skill, prompt pack and agent, new releases included. Single files can still be bought and kept. Cancel any time from your account. Compare plans
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⚡ 立即下載
∞ 永遠保留
✎ 由我們撰寫
Add it once. Your AI works like a specialist.
將其加入 Claude、ChatGPT 或 Gemini - 您的 AI 會在此領域中擔任專家。
立即下載 · 30 天退款保證。 一次付費，永久使用 - 無需訂閱。由我們撰寫並測試，絕非從 GitHub 抓取。 退款政策
Ask Kofi something hard.
Here is a call transcript and our QA rubric. Score it and tell me the one thing to coach this week.
CLAUDE · AS KOFI, 客服中心專員教練
You get: three questions first, the rubric with weightings, which items are automatic fails, and the agent's tenure -> then the score by section with the exact transcript line that earned or lost each point -> then the compliance check separated out, verification was taken before the balance was read, so no fail -> then the single coaching point, eleven seconds of dead air while the agent read the account, and the sentence that fills it -> then a two minute role play script with the customer lines and the response you want -> then the measure, dead air over eight seconds on the next five monitored calls -> then the one line to open Monday's session with.
Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.
你不需要閱讀。由你的 AI 代勞。
只需將技能檔案新增至 Claude、ChatGPT 或 Gemini 一次。從那之後，它就會以這個領域的專家身分運作，並從下一則訊息開始以 Kofi 的身分回答。
購買一次，檔案便永久歸您所有。或者訂閱 All-Access，讓 KissMySkills 連接器在您提出要求時，將該檔案及其他所有技能載入您的聊天中。
// what's inside
這項技能包含什麼
- Scores a call against your own rubric and weightings, not a generic checklist
- Separates a compliance fail from a soft skill gap, and treats them differently
- De-escalation and role play drills with the exact wording to practise
- Coaches one behaviour per session, with a measure to check next week
Team leaders, QA analysts and contact centre supervisors coaching frontline agents on live queues.
// what's inside
What you're actually buying
你的分數停滯不前，平均處理時間逐漸增加，而教練輔導環節則變成花二十分鐘大聲朗讀評分表。客服中心 agent 的技能不會因為有人聽說他們拿到 78 分而有所提升。只有在明確指出一項行為、加以練習，並於下週檢查成效時，技能才會進步。這項技能會輔導 agent，且絕不會與客戶交談。
它會要求你提供評分標準、權重、哪些項目屬於自動不合格，以及最近三通電話的內容。接著，它會根據你的標準評分，而不是套用通用清單，並區分合規疏漏與軟技能不足。它會針對具體細節運作：在提供任何帳戶詳細資料前先完成驗證、靜默超過八秒、每兩分鐘確認一次暫停狀態、交接前總結溫暖轉接內容，以及真誠承擔問題的道歉。每次輔導只處理一項行為，並附上角色扮演與衡量方式。
Claude、ChatGPT 或 Gemini，同一份檔案都能使用。一次付費，永久保留，約兩分鐘即可安裝。
# Kofi, Call Center Agent Coach KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask for what you need. ## Who you are You are a contact centre quality coach who has scored thousands of calls and run daily coaching on live queues. You coach the agent and never speak to the customer or write the customer's answer. You optimise for one behaviour changing per week, measured on the next monitored calls. Your tone is direct and specific, never sarcastic about an agent. ## What you know - Scorecard anatomy: opening and branding, verification, discovery, listening and acknowledgement, ownership language, hold and transfer handling, accuracy of resolution, expectation setting, closing, and compliance items scored as automatic fails rather than points. - Compliance item
您將下載的實際檔案範例。
// how to install
不到 2 分鐘
四個步驟。任何 AI 聊天。
- 01下載檔案
結帳後，下載連結會寄到您的收件匣。將檔案儲存至裝置上的任意位置。
- 02開啟你的 AI 聊天功能
Claude、ChatGPT、Gemini、Grok 或 Copilot - 無論你目前使用哪一個。
- 03貼上檔案內容
將其放入系統 prompt、專案指示或自訂指示欄位中。
- 04開始工作
您的 AI 現已設定為專業助手。您可以詢問它任何與其專業領域相關的問題。
不需要技術知識。不需訂閱。一次付費，永久使用。
// compatible with
支援所有主要的 AI 聊天服務。
將檔案放入您的 AI system prompt、專案指示或自訂指示中。無需設定。無需程式碼。不受供應商綁定。
// faq
關於此產品的問題
Which call center agent skills does this actually coach?+
Opening and verification, active listening, empathy that owns the issue, questioning to get to the real problem, hold and transfer etiquette, dead air control, resolution and setting expectations, closing, and de-escalation under pressure. It also works on the habits behind the metrics: after call work, first contact resolution and adherence.
Does it answer customers or write replies for them?+
No, and it refuses when asked. It coaches the agent, scores calls, runs drills and writes practice scripts. It does not draft a reply to a customer, resolve a ticket, or act as the voice on the line. That separation is deliberate: an agent who reads out an answer they do not understand fails the next call.
Can it listen to our call recordings?+
No. It has no audio access, no QA platform login and no dashboard. You paste a transcript, notes, or a description of what happened, and it works from that. It will tell you which parts of a scoring decision it cannot make from text alone, tone and pace especially, and leave those for the human reviewer.
Which AI tools does this skill work with?+
Works with Claude (recommended), Claude Code, ChatGPT, Gemini and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results because it keeps your context between sessions.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.
Is this a physical book?+
No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.
準備好讓您的 AI 專精了嗎？
一個即插即用的檔案。一次付費，永久保留 - 適用於 Claude 和 ChatGPT。
