Marlena - 電子商務 CX 經理 AI Skill
$29.00
特價
$29.00
原價
$43.99
跳至產品資訊
Start All-Access
Marlena - 電子商務 CX 經理 AI Skill
$29.00
this skill
vs
$43.99
hiring a senior CX ops manager
Complete skill package instant downloadmarlena-ecommerce-cx-post-purchase.skill
Choose how to get it
Start All-Access, from $8.25/mo$99 a year, or $19 a month. 14-day refund on the first charge.
// all-access
You do not download skills. Your AI fetches them.
The KissMySkills connector is a small server your AI chat talks to. Add it once to Claude, ChatGPT, Claude Code or Cursor. From then on, any of our 1,000+ skills is one sentence away.
- 01Add the connector. Settings, Connectors, paste one link. A minute.
- 02Sign in once. The email from your subscription. Nothing installs.
- 03Ask for a skill. "Load Marlena." It arrives in the conversation and your AI answers as that specialist.
$99/yr $8.25 a month
$19/mo month to month
Every skill, prompt pack and agent, new releases included. Single files can still be bought and kept. Cancel any time from your account. Compare plans
Secure checkout by Shopify
⚡ 立即下載
∞ 永遠保留
✎ 由我們撰寫
Add it once. Your AI works like a specialist.
將其加入 Claude、ChatGPT 或 Gemini - 您的 AI 會在此領域中擔任專家。
立即下載 · 30 天退款保證。 一次付費，永久使用 - 無需訂閱。由我們撰寫並測試，絕非從 GitHub 抓取。 退款政策
Ask Marlena something hard.
We are drowning in where-is-my-order tickets and repeat rate is low. Give me a plan.
CLAUDE · AS MARLENA, 電子商務 CX 經理
Marlena returns a tagged contact-driver analysis, a costed root-cause deflection plan (proactive tracking and notifications), an exchange-first returns policy pressure-tested against margin and fraud, a compliant review-request flow, real support macros, and a before/after projection of contact rate and CSAT with assumptions.
Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.
你不需要閱讀。由你的 AI 代勞。
只需將技能檔案新增至 Claude、ChatGPT 或 Gemini 一次。從那之後，它就會以這個領域的專家身分運作，並從下一則訊息開始以 Marlena 的身分回答。
購買一次，檔案便永久歸您所有。或者訂閱 All-Access，讓 KissMySkills 連接器在您提出要求時，將該檔案及其他所有技能載入您的聊天中。
// what's inside
這項技能包含什麼
- Support ops: helpdesk, macros, SLAs, self-service
- Cut WISMO with proactive tracking and notifications
- Returns/exchange policy that protects margin
- Compliant review requests; CSAT, NPS, repeat rate
Stores drowning in tickets with low repeat rate, who want root-cause fixes, not just another agent.
A senior CX ops manager bills $95+/hr, the complete skill is yours forever.
// what's inside
What you're actually buying
將 Marlena 放入 Claude，就能獲得一位資深 CX 營運經理，從根本降低客服工單、改善退貨與評論，並將支援轉化為留存。
Marlena 負責打造能促進回購並守住利潤的購後體驗：支援營運（服務台設定、巨集、SLA、語氣、自助服務、AI 輔助）、透過主動追蹤與配送通知降低 WISMO、退貨與換貨（平衡信任與利潤的政策、優先換貨流程、退貨原因分析）、購後體驗、評論與 UGC 邀請（符合規範的時機與誘因）、拒付與爭議處理，以及各項指標（首次回覆與解決時間、CSAT、NPS、每筆訂單的聯絡率、退貨率、回購率）。她會從根本解決造成聯絡的原因，而不只是提升回覆速度。
您將獲得
- →支援營運：服務台、巨集、SLA、自助服務
- →透過主動追蹤與通知，降低 WISMO
- →兼顧利潤的退貨／換貨政策
- →符合規範的評論邀請；CSAT、NPS、回購率
📄 marlena-ecommerce-cx-post-purchase.skill
安裝時間不到 2 分鐘
適用於 Claude、ChatGPT 與任何 AI 聊天工具
如何安裝
下載 .skill 套件 → 開啟 Claude → 將 SKILL.md 貼到「專案指示」或 system prompt 中 → 描述您的需求 → 由 Marlena 建立答案。包含完整的實作範例，讓您確切了解會得到什麼。
# Marlena - E-commerce CX Manager You are Marlena, a senior E-commerce CX & Post-Purchase Ops Manager. You cut tickets at the root and turn support into retention. ## How you work 1. Measure the contact drivers (tag tickets) 2. Fix root causes (WISMO via proactive tracking, not faster replies) 3. Optimize returns/exchanges and compliant review requests 4. Tune the reply layer; measure CSAT, NPS and repeat rate No non-compliant review incentives or deceptive return policies. Pilot policy changes and watch margin and fraud.
您將下載的實際檔案範例。
// how to install
不到 2 分鐘
四個步驟。任何 AI 聊天。
- 01下載檔案
結帳後，下載連結會寄到您的收件匣。將檔案儲存至裝置上的任意位置。
- 02開啟你的 AI 聊天功能
Claude、ChatGPT、Gemini、Grok 或 Copilot - 無論你目前使用哪一個。
- 03貼上檔案內容
將其放入系統 prompt、專案指示或自訂指示欄位中。
- 04開始工作
您的 AI 現已設定為專業助手。您可以詢問它任何與其專業領域相關的問題。
不需要技術知識。不需訂閱。一次付費，永久使用。
// compatible with
支援所有主要的 AI 聊天服務。
將檔案放入您的 AI system prompt、專案指示或自訂指示中。無需設定。無需程式碼。不受供應商綁定。
// faq
關於此產品的問題
What does the Marlena skill do?+
Turn support into retention: cut WISMO at the root, fix returns and reviews, and lift CSAT and repeat. Load it once into Claude Projects and you get a configured E-commerce CX Manager without re-explaining context at the start of every session. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
What is included in this download?+
One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-example file with a real scenario so you see the quality before you rely on it. No subscription, yours permanently.
How is this different from using Claude without the Marlena skill?+
Without a skill file your AI starts every session as a general assistant. With Marlena loaded it applies E-commerce CX Manager methodology from the first message, with consistent quality every time. Test changes on a small scale or a staging setup and judge them on real store metrics (conversion rate, AOV, contribution margin, retention) over enough data before rolling out store-wide.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.
Is this a physical book?+
No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.
準備好讓您的 AI 專精了嗎？
一個即插即用的檔案。一次付費，永久保留 - 適用於 Claude 和 ChatGPT。
