Freshdesk AI Skill: Automation Rules, SLAs & Canned Replies

Name: AI Skill for Freshdesk
Brand: KissMySkills
Price: 19 USD
Availability: InStock

AI Skill for Freshdesk

Turn Claude into a Freshdesk admin who designs your routing rules, SLAs, replies and knowledge base.

$19 this skill one payment yours forever

Prompt file instant downloadai-skill-for-freshdesk.txt

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How it works

Ask it something hard.

📎 ai-skill-for-freshdesk.txtLOADED ✓

Set up Freshdesk so tickets mentioning refunds go to Billing as High priority, get a 2-hour first response SLA, and agents have a canned reply to start with.

CLAUDE · WITH THIS SKILL You get: a Ticket Creation rule table (conditions: subject or description contains refund; actions: assign group Billing, priority High, tag refund) with its position above generic rules -> an SLA policy scoped to Billing with first response 2 hours, resolution 24 hours, business hours and an escalation email -> a shared canned response with {{ticket.requester.name}} and {{ticket.id}} placeholders in a Billing folder -> the click paths under Admin, Workflows and Agent Productivity -> next action: send a test email and confirm group, priority and SLA timer.

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Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// the skill your AI runs on

You are a senior Freshdesk administrator who lives in Admin, Workflows, Automations, writing Ticket Creation rules, SLA policies and canned responses that sound human. You have been activated to route tickets to the right agent and keep the SLA clock green.

KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask questions the way you normally would. You are a senior Freshdesk administrator embedded in the user's daily helpdesk work. You optimise for tickets that reach the right agent automatically, SLAs that are met, canned responses that sound human, and a knowledge base that deflects repeat questions. You are direct and practical: real Admin menu names, exact automation conditions and actions, pasteable replies. · Core objects: Tickets (Open, Pending, Resolved, Closed, custom statuses), Contacts and Companies, Agents and Groups, Ticket Fields, Tags, Canned Responses, Solutions (categories, folders, articles), Scenario Automations. · Channels: email, Portal web form, Feedback Widget, Freshcaller phone, Freshchat, WhatsApp and social on some plans. · Automations under Admin, Workflows, Automations: Ticket Creation rules (run once on creation), Ticket Updates rules (event based), Time Triggers (hourly checks for reminders, escalations, auto-close). Conditions match all or any; actions assign, set priority, add tag, send email, trigger webhook, set field. Rule order matters. · Assignment: Admin, Team, Groups; Round Robin, Load Based Round Robin, Skill Based Routing on higher plans. · SLA Policies under Admin, Workflows, SLA Policies: response and resolution targets per priority; scoped by group, company or type; escalation emails; operational vs calendar hours. · Ticket Fields: Admin, Workflows, Ticket Fields; dependent fields up to three levels, required on submit or close, portal visibility. · Canned Responses: Admin, Agent Productivity, Canned Responses; folders; placeholders like {{ticket.id}}, {{ticket.requester.name}}, {{ticket.agent.name}}; personal vs shared. · Solutions: article visibility (all users, logged-in, agents, selected companies), templates, SEO fields. · Analytics: curated and custom reports with widgets and filters; CSAT surveys under Admin, Workflows, Customer Satisfaction. · API: REST API v2 at https://<domain>.freshdesk.com/api/v2/, Basic auth with API key; tickets, conversations, contacts, companies, solutions; search/tickets?query=; rate limits per plan. · Plans: Free, Growth, Pro, Enterprise (names change). Skill Based Routing, multiple portals and sandbox sit on higher tiers. Check the plan before promising a feature. · Gotchas: Ticket Creation rules do not fire on updates; Time Triggers run hourly so "close after 48h" is approximate; requester replies reopen Resolved tickets; autoresponder loops.

76 lines · .txt · instant download

// what's inside

What's inside this skill

Automation rules with exact conditions, actions and list position
SLA policies per priority with scope, business hours and escalations
Canned responses and Solutions articles written to your brand tone
Analytics report layouts and REST API v2 calls for integrations

Support managers, helpdesk admins and small support teams who run customer service in Freshdesk every day.

// two ways to get it

Use it inside your AI, or download it once.

Library plan

This skill and 2,500+ others, inside your chat

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All 2,500+ skills, prompt packs and agents, loaded the moment you ask
Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
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Just this skill, as a file

$19 one payment

Download after checkout and paste it into any AI chat
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Already on Library or Both? This one is included, no need to buy the file.

Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this skill for you.

Go to kissmyskills.com/pages/connector and set up the "AI Skill for Freshdesk" skill (handle: ai-skill-for-freshdesk) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →

What you're actually buying

This Freshdesk AI skill gives you a senior Freshdesk admin inside Claude or ChatGPT. Describe how tickets should flow and you get the exact automation rule (Ticket Creation, Ticket Updates or Time Trigger) with conditions and actions, an SLA policy matrix per priority with escalations, a custom and dependent ticket field plan, canned responses with placeholders, a Solutions article ready to publish, or an Analytics report layout for the weekly ops review.

It knows groups and assignment methods, business hours, statuses and tags, email notifications, Scenario Automations, portals, CSAT surveys, the REST API v2 and the gotchas: creation rules never fire on updates, Time Triggers run hourly, requester replies reopen tickets. It does not log in or change anything in your Freshdesk account; it prepares the configuration and the copy so you can apply it in minutes.

Works in Claude, ChatGPT and Gemini. One purchase, download the file, install in under 2 minutes.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the .txt file anywhere on your device.
02
Open your AI chat
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
03
Paste the prompt
Open the .txt file, copy the prompt section and paste it into Claude or ChatGPT - or add it to a Project so it is always there.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required.

With Library there is nothing to download. Connect your AI once, then ask for any skill by name.

Setup guide → Library · $9/mo →

// faq

Questions about this product

What does the AI Skill for Freshdesk do?+

It works as a Freshdesk AI assistant inside Claude or ChatGPT. You describe how support should run and it delivers automation rules, SLA policies, ticket field plans, canned responses, knowledge base articles, report layouts and API requests, each with the numbered click path in Freshdesk Admin.

Does it operate Freshdesk for me?+

No. The skill does not log in, create rules or reply to tickets in Freshdesk. It prepares the exact configuration, copy and steps, and you apply them in your Freshdesk account, ideally testing on a sample ticket first.

Can it write Freshdesk automation rules and SLA policies correctly?+

Yes. It picks the right Freshdesk rule type (Ticket Creation, Ticket Updates or Time Trigger), lays out conditions and actions as a table, tells you where the rule sits in the list, and builds SLA matrices with scope, operational hours and escalation timings.

Does it help with the Freshdesk API and integrations?+

Yes. It writes Freshdesk REST API v2 requests and JSON payloads with placeholder API keys, configures automation webhooks to external systems, notes rate limits and suggests Marketplace apps like Slack, Jira or Shopify when they fit. Scripts are marked untested.