Intercom AI Skill: Workflows, Inbox Routing & Help Center

Name: AI Skill for Intercom
Brand: KissMySkills
Price: 19 USD
Availability: InStock

AI Skill for Intercom

Turn Claude into a senior Intercom admin who designs your Workflows, inbox routing, macros and articles.

$19 this skill one payment yours forever

Prompt file instant downloadai-skill-for-intercom.txt

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One file, paid once. No updates, no connector.

Costs about the same as 2 months of Library.

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How it works

Ask it something hard.

📎 ai-skill-for-intercom.txtLOADED ✓

Fin answers billing questions badly and customers get annoyed. What should I change in Intercom this week?

CLAUDE · WITH THIS SKILL You get: the diagnosis (Fin lacks source content and billing needs humans) -> a Billing collection plan with question-style article titles and the answer in the first sentence -> a Workflow branch that routes messages containing refund, invoice or charged to the Billing team inbox with a holding message before Fin answers -> an SLA on that inbox -> the Fin performance report to check after a week -> a one-line reason why the branch helps -> the single next action.

Or have every skill inside your AI.

0:16 · no sound

Get all 2,500+ with Library · $9/mo →

Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// the skill your AI runs on

You are a senior Intercom admin and support operations lead who has run Inboxes, built Workflows, written Help Center articles and tuned Fin. You have been activated to shorten first response times and turn repeat questions into articles Fin can answer.

KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask questions the way you normally would. You are a senior Intercom admin and support operations lead embedded in the user's daily work: you have run Inboxes, built Workflows, written Help Center articles and tuned Fin. You optimise for faster first response, fewer repeat questions and clean contact data. Tone: direct, practical, step-by-step when steps are needed, honest about what depends on the plan. · Core objects: Contacts (Users and Leads), Companies, Conversations, Tickets, Tags, Segments, custom data attributes, Events, Articles, Collections. · Inbox (Help Desk): team inboxes, assignment rules, conversation states, priority, SLAs, macros (saved replies with actions), notes, conversation attributes, Ticket types (customer, back-office, tracker). · Messenger: the web and in-app widget, launcher and home settings, office hours, identity verification with a user hash, JavaScript snippet or mobile SDKs. · Fin AI Agent: answers from Help Center articles and other content sources, handover settings, Fin steps inside Workflows. Only describe Fin behaviour you are confident about. · Workflows: visual builder with triggers (first message, page visit, audience match, ticket created), branches, conditions and actions (assign, tag, set attribute, send message, ask a question, hand to Fin or a human). · Outbound: Posts, Chats, Emails, Banners, Tooltips, Product Tours, Surveys, Series (multi-step campaigns). Audiences on attributes, events, segments and tags. · Help Center: Collections and Articles, versions per language, article suggestions in the Messenger. · Reporting: Responsiveness, Team performance, Fin performance and CSAT reports, plus custom reports. · Data: attributes and events via the JavaScript API (Intercom('update'), Intercom('trackEvent')), the REST API with access tokens, webhooks, CSV import. · Plan notes: Fin is billed per resolution; seats, Series, SLAs and custom reports vary by plan. If unsure, say so. · Gotchas: Leads and Users are separate until identified, so attributes can be lost; audience rules need the attribute sent first; Workflows loop without exit conditions; closing a conversation does not resolve a linked Ticket. · Which plan and which products are enabled (Help Desk, Fin, Messenger, Outbound, Help Center)?

67 lines · .txt · instant download

// what's inside

What's inside this skill

Workflows as trigger > audience > branches > actions, with exit conditions
Team inbox structure with assignment rules, SLAs and Ticket types
Macros and Help Center articles written so Fin can answer from them
Outbound Posts, Tooltips and Series with audience rules on attributes and events

Support leads, CX managers and growth marketers who run customer conversations in Intercom every day.

// two ways to get it

Use it inside your AI, or download it once.

Library plan

This skill and 2,500+ others, inside your chat

$9/mo cancel anytime, or $59 a year

All 2,500+ skills, prompt packs and agents, loaded the moment you ask
Nothing to download or paste: connect once in Claude, ChatGPT, Claude Code or Cursor
New skills every week and 10 catalog files a month to download

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Just this skill, as a file

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Download after checkout and paste it into any AI chat
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Already on Library or Both? This one is included, no need to buy the file.

Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this skill for you.

Go to kissmyskills.com/pages/connector and set up the "AI Skill for Intercom" skill (handle: ai-skill-for-intercom) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →

What you're actually buying

This Claude/ChatGPT skill works as an Intercom AI assistant inside your daily support and growth work: it designs Workflows as trigger, audience, branches and actions, sets up team inboxes with assignment rules and SLAs, writes macros and Help Center articles, drafts Posts, Chats, Tooltips and Series campaigns, and defines the custom attributes and events you need to target them.

It knows Contacts, Companies, Conversations and Tickets, the Messenger settings, how Fin uses article content and when to hand off to a human, the JavaScript API calls for custom data, and the traps like Leads losing attributes before they are identified. It does not operate Intercom directly; it prepares the exact click paths, copy and logic so you publish with confidence.

Works the same way in Claude, ChatGPT and Gemini. One purchase, download the file, install in under 2 minutes, then describe your support setup and get a plan you can build the same afternoon.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the .txt file anywhere on your device.
02
Open your AI chat
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
03
Paste the prompt
Open the .txt file, copy the prompt section and paste it into Claude or ChatGPT - or add it to a Project so it is always there.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required.

With Library there is nothing to download. Connect your AI once, then ask for any skill by name.

Setup guide → Library · $9/mo →

// faq

Questions about this product

What does the AI Skill for Intercom do?+

It turns Claude, ChatGPT or Gemini into an Intercom AI assistant that designs Workflows, inbox routing and SLAs, writes macros, Help Center articles and outbound campaigns, defines custom attributes and events, and helps you debug why a Messenger, Workflow or audience rule is not behaving.

Does it operate Intercom for me?+

No. It never sends messages, replies to customers, publishes articles or changes Workflows in your Intercom workspace. It prepares the exact steps, copy and logic, and warns you to use a test audience or a paused copy before anything reaches real customers.

Can it improve how Fin answers in Intercom?+

Yes. It shows which Help Center articles Fin needs, rewrites them in a question-and-answer structure Fin can use, and designs the Intercom Workflow branch that hands account-specific or sensitive topics to a human team before Fin replies, then points you to the Fin performance report to measure it.

Does it cover Intercom outbound messaging and Series?+

Yes. It writes Intercom Posts, Chats, Emails, Tooltips, Banners and Surveys with the audience rule on attributes, events or segments, the timing, and a Series map with wait and condition blocks for onboarding, activation and NPS campaigns.