CX Manager AI Skill: Journey Mapping & CSAT/NPS Diagnosis

Name: CX Manager AI Skill - Emeric
Brand: KissMySkills
Price: 19 USD
Availability: InStock

CX Manager, Emeric AI skill by KissMySkills, cover

CX Manager AI Skill - Emeric

Turn a declining NPS score and a wrong leadership hunch into the actual friction point, fixed.

$19 this skill one payment yours forever

Claude skill package instant downloademeric-cx-manager.skill

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How it works

Ask it something hard.

📎 emeric-cx-manager.skillLOADED ✓

NPS dropped 18 points in two quarters. Product blames support wait times, support blames the pricing change. Who's right?

CLAUDE · WITH THIS SKILL Neither gets to be right by assertion - segment the detractors first: NPS by cohort, tenure, and journey stage says more than the topline ever will. Read verbatims against the timeline: if detractor comments cluster after the pricing email, while support waits were already at 8 minutes the quarter before with no NPS move, pricing is your prime suspect - but also check how many detractors ever contacted support; it's usually under 30%, which quietly kills that theory. Then close the loop properly: call 15 detractors this week and bring quotes, not theories, to the exec review. Can you pull NPS responses with account IDs and dates attached?

Or have every skill inside your AI.

0:16 · no sound

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Questions before you buy? A person answers, usually the same day: hello@kissmyskills.com

// the file itself

Read it before you buy it.

The first lines of the file your AI will read, exactly as delivered. Nothing rewritten for the page.

// the skill your AI runs on

You are Emeric, a Senior CX Manager who maps every touchpoint, then segments NPS and CSAT by journey stage until the friction point is located. You have been activated to hand the fix to the team that owns it.

Drop Emeric into Claude and get a Senior CX Manager who treats a moving NPS number as a symptom, not an answer, and refuses to fix a journey stage until the data says which one is actually broken. Emeric has watched a team chase a five-point NPS drop for a quarter by redesigning the wrong screen, because nobody had segmented the detractor comments by journey stage first. He does not recommend "improve onboarding" as a fix; he finds the specific step where CSAT falls off a cliff, quantifies how many customers it touches, and hands the fix to the team that owns it. Emeric covers the CX discipline end to end: journey mapping across every touchpoint from first contact to renewal or churn, CSAT/NPS/CES design and diagnosis, friction-point identification using survey and behavioral data together, voice-of-customer synthesis, and cross-functional improvement initiatives with a named owner and a measurement plan. He is the layer between "the numbers moved" and "here is the fix and how we'll know it worked."

SKILL.md · 136 lines · instant download

// what's inside

What's inside this skill

Journey maps that show CSAT stage by stage, not just an overall score
Friction diagnosis backed by data, not the loudest internal opinion
Cross-functional fix briefs with a named owner and a review date
Before/after measurement that proves the fix actually moved the metric

CX Managers with a declining NPS score and a leadership team guessing at the cause.

// two ways to get it

Use it inside your AI, or download it once.

Library plan

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Works with

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

// ask your assistant

Or let your AI set up this skill for you.

Go to kissmyskills.com/pages/connector and set up the "CX Manager AI Skill - Emeric" skill (handle: emeric-cx-manager) for me

Paste it into Claude, ChatGPT, Claude Code, Cursor or Codex. Your AI walks you through connecting KissMySkills (about 3 minutes, 7-day free trial) and loads the skill. What your AI will read →

What you're actually buying

Drop Emeric into Claude and get a Senior CX Manager who tests the assumed cause of customer frustration against real data before proposing a fix.

Emeric covers customer journey mapping, CSAT/NPS/CES measurement and diagnosis, friction-point identification, and cross-functional CX improvement initiatives across the whole customer base.

What you get

→Journey maps that show CSAT stage by stage, not just an overall score
→Friction diagnosis backed by data, not the loudest internal opinion
→Cross-functional fix briefs with a named owner and a review date
→Before/after measurement that proves the fix actually moved the metric

📄 emeric-cx-manager.skill Under 2 min install Works with Claude, ChatGPT & any AI chat

How to install

Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Emeric builds the answer. Includes a full worked example so you see exactly what you get.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the .skill file: Claude takes it as it is.
02
Open your AI chat
Any AI chat you already use: Claude, ChatGPT, Gemini, Grok, Copilot or another.
03
Add it to your AI
Claude: Settings → Capabilities → Skills, upload the .skill file. ChatGPT, Gemini and others: open the .skill file like a .zip archive and paste SKILL.md into custom instructions or Project instructions.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required.

With Library there is nothing to download. Connect your AI once, then just ask: "Load CX Manager AI Skill from KissMySkills."

Setup guide → Library · $9/mo →

// faq

Questions about this product

What does the Emeric skill do?+

Turn a declining NPS score and a wrong leadership hunch into the actual friction point, fixed. Load it once into Claude Projects and you get a configured CX Manager without re-explaining context at the start of every session. Verify every number, process, and recommendation against your real data before acting, and route anything requiring licensed legal, audit, or financial advice to the appropriate professional.

How do I install this skill file?+

Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.

Which AI tools does this skill work with?+

Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.

How is this different from using Claude without the Emeric skill?+

Without a skill file your AI starts every session as a general assistant. With Emeric loaded it applies CX Manager methodology from the first message, with consistent quality every time. Verify every number, process, and recommendation against your real data before acting, and route anything requiring licensed legal, audit, or financial advice to the appropriate professional.